Dr. Mark Roque MD Patient Reviews

  • Pediatrics Lake Mary, FL

Overall Rating

3.4
  • 5 patient ratings
  • 1 comment

Last 12 months:

1.0 (-2.4)

5 Patient Reviews

  • Excellent
    60%
  • Great
    0%
  • Good
    0%
  • Poor
    0%
  • Bad
    40%
  • Friendly Staff
  • Promptness
  • Wait Time 15 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 5 reviews

1.0 of 5
May 14th, 2013
Doctor is OK but the practice is horrible
Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have been going here for 3 years. Most of the staff could care less about your kids and will not help you at all on the phone. They also gave my son a vaccine that we did not authorize. Do not expect to speak to someone on the phone about anything other than setting up an appointment. After giving my son a vaccine that we did not authorize, the nurse just casually dismissed it as if it was no big deal. This is the most uncaring staff I have ever seen and I can't believe it took this long to leave. When our kids became ill, they would not even talk to you on the phone and would only setup an appointment. After conducting a checkup, they concluded nothing, did not advise us on what to do other than go home and come back if they are still sick after several days for another billable checkup. My daughter has been sick for months and they have yet to conclude anything, prescribe anything, and do anything other than have us stop by again for another $100+ visit every couple weeks.
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1.0 of 5
December 13th, 2016
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5.0 of 5
January 29th, 2016
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
June 16th, 2015
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5.0 of 5
April 9th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Was this review helpful? Yes No

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