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Dr. Marshall Katzen Is this you?

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Ratings and Reviews

15 Ratings with 3 Comments

  • Excellent
    8
  • Great
    3
  • Good
    3
  • Poor
    1
  • Bad
    0
  • Excellent
    8
  • Great
    3
  • Good
    3
  • Poor
    1
  • Bad
    0

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
7.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 15 Ratings with 3 Comments

5.0 Rating

May 18th, 2016

Straight forward, direct, right to the point.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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3.0 Rating

March 16th, 2015

UMASS is a HORRIBLE place to have surgery

Dr. Katzen determined I needed hand surgery. The day of the surgery I waited hours, having not eaten, and could not see because my glasses and every thing else was taken away prior to surgery. I was freezing cold in just a hospital gown, and one staff person after another kept asking me the same questions, DOB, drug allergies, what surgery I was having, and so forth. It was HOURS. I was STARVING, BLIND because I couldn't have my glasses, and had a terrible head ache because no coffee that morning. The wait was very anxiety producing and the anesthesia plan got changed at the last minute. Just NOT a good surgery experience at all.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

April 13th, 2013

I had injured my arm while raking leaves. My primary care physician set the appointment up for me to meet Dr. Katzen at the hospital.. He sent me down for x-rays and when he came back into the room, he said I had arthritis in my neck. I told him that wasn't why I was seeing him. What was the diagnosis for my arm. He said "oh, you have a torn ligament". When I asked what the treatment was he said surgery, but that I was too old. He was actually rude and acted like I was taking up his time. I wouldn't recommend him to anyone.

Wait time
10 minutes
Easy Appointment
Promptness
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

May 25th, 2016

5.0 Rating

March 4th, 2016

4.0 Rating

January 30th, 2016

5.0 Rating

December 1st, 2015

2.0 Rating

October 12th, 2015

5.0 Rating

August 19th, 2015

4.0 Rating

July 20th, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

4.0 Rating

May 25th, 2015

3.0 Rating

April 10th, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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