Dr. Marshall Katzen MD Patient Reviews

Overall Review

4.3
  • 15 patient ratings
  • 3 comments

Last 12 months:

4.8 (+ 0.5)

3 Patient Reviews

  • Highly Satisfied
    53%
  • Satisfied
    27%
  • Neutral
    13%
  • Dissatisfied
    7%
  • Highly Dissatisfied
    0%
  • Wait Time 7.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

5.0 of 5
May 18th, 2016
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Straight forward, direct, right to the point.
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3.0 of 5
March 16th, 2015
UMASS is a HORRIBLE place to have surgery
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Katzen determined I needed hand surgery. The day of the surgery I waited hours, having not eaten, and could not see because my glasses and every thing else was taken away prior to surgery. I was freezing cold in just a hospital gown, and one staff person after another kept asking me the same questions, DOB, drug allergies, what surgery I was having, and so forth. It was HOURS. I was STARVING, BLIND because I couldn't have my glasses, and had a terrible head ache because no coffee that morning. The wait was very anxiety producing and the anesthesia plan got changed at the last minute. Just NOT a good surgery experience at all.
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5.0 of 5
April 13th, 2013
Wait time
10 minutes
Easy Appointment
Promptness
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I had injured my arm while raking leaves. My primary care physician set the appointment up for me to meet Dr. Katzen at the hospital.. He sent me down for x-rays and when he came back into the room, he said I had arthritis in my neck. I told him that wasn't why I was seeing him. What was the diagnosis for my arm. He said "oh, you have a torn ligament". When I asked what the treatment was he said surgery, but that I was too old. He was actually rude and acted like I was taking up his time. I wouldn't recommend him to anyone.
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