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Dr. Marshall Kim Is this you?

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Chronic Dry Eye

Chronic Dry Eye

Get the facts about chronic dry eye, including the causes, symptoms and doctors who treat this condition.

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Ratings and Reviews

7 Ratings with 1 Comment

  • Excellent
    3
  • Great
    0
  • Good
    2
  • Poor
    0
  • Bad
    2
  • Excellent
    3
  • Great
    0
  • Good
    2
  • Poor
    0
  • Bad
    2

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
13.8 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 7 Ratings with 1 Comment

1.0 Rating

June 12th, 2014

Terrible Customer Service

I was referred to Dr Kim's office to obtain a second opinion. I did not mind Dr KIm, and he basically told me what I knew already. However, his office manager was very rude and impolite. Rather than talking to me privately, about my condition, she announced it in front of the other staff and the patients in the waiting room. And was very condescending when I asked her simple questions to clarify things, There was no way I was going to return to that office for followup!

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

July 7th, 2016

3.0 Rating

June 1st, 2016

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

3.0 Rating

November 3rd, 2015

5.0 Rating

December 24th, 2014

1.0 Rating

January 10th, 2011

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

July 14th, 2010

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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