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Dr. Marshall Kim Is this you?

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7 Ratings • 1 Comment

3.3
  • 3
  • 0
  • 2
  • 0
  • 2

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
13.8 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 7 of 7 Ratings

Terrible Customer Service

Posted on June 12th, 2014

I was referred to Dr Kim's office to obtain a second opinion. I did not mind Dr KIm, and he basically told me what I knew already. However, his office manager was very rude and impolite. Rather than talking to me privately, about my condition, she announced it in front of the other staff and the patients in the waiting room. And was very condescending when I asked her simple questions to clarify things, There was no way I was going to return to that office for followup!

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Five Stars

Posted on July 7th, 2016

Three Stars

Posted on June 1st, 2016

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Three Stars

Posted on November 3rd, 2015

Five Stars

Posted on December 24th, 2014

One Star

Posted on January 10th, 2011

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on July 14th, 2010

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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