Overall Review

3.3
  • 17 patient ratings
  • 6 comments

Last 12 months:

3.7 (+ 0.4)

6 Patient Reviews

  • Highly Satisfied
    47%
  • Satisfied
    6%
  • Neutral
    6%
  • Dissatisfied
    12%
  • Highly Dissatisfied
    29%
  • Wait Time 24 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 6 reviews

5.0 of 5
April 25th, 2014
Great medical professional
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Mercurio is a highly skilled and compassionate physician. I would recommend her to anyone and would put my life in her hands.
Was this review helpful? Yes No

2.0 of 5
October 18th, 2013
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The staff making appointments are cold & uncaring. Whether on the phone or in person they act like you are an annoyance to them. When you call & try to be seen because your condition causes itching & you are climbing the walls they give you an appointment 10 days out even though the Dr. said call anytime this flares up & we'll take care of it right away.
Was this review helpful? Yes No

5.0 of 5
August 7th, 2012
A great physician and a wondeful person
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Mercurio is a leader of the team that put a horrible chronic autoimmune disorder into long term remission for me. She exhibited empathy and a genuine concern for me as a patient and as a person. Medical students accompanied her, as is common at a teaching hospital, but she asked my permission first and the students were respectful.
Was this review helpful? Yes No

5.0 of 5
July 18th, 2012
Exceptional service
Wait time
20 minutes
Dr. Mercurio was exceptional. Not only was she professional but quickly diagnosed my issue. She also referred me to her associate Mark Brown who was equally excellent.
Was this review helpful? Yes No

1.0 of 5
September 26th, 2011
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Terrible experience. Had to wait forever to see this woman. When she finally arrived she brought in 2 students, who were incredibly cold and whispered back and forth to each-other like I was a diseased swamp creature. It was a very uncaring atmosphere. The whole visit lasted maybe 7 mins. (minus the waiting time that is) and to top it off...I was misdiagnosed- by a long shot!Incredible. If you go to her, GET A SECOND OPINION and bring a friend because that place creates rage, and it's too much to bottle up inside.
Was this review helpful? Yes No

1.0 of 5
July 21st, 2011
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
waited one hour and forty five minutes in a robe in a small office. asked to use lavatory staff told me to use public lavatory in the lobby with my gown. felt like i had some dosease and did not want me to use lavatory in office. checking in girl very unfriendly. no name tag dont know name(was very nice to all male patients) after waiting 1hr and 45 mnts dr doesnt apologize for wait ( i drove 1hr 45mnts to see her) rushes through office visit, Pretty much doesnt want to do anything i suggest a biopsy she aggres and walks out and lets a student dr with a tech show him how to cut and sew. No sign of dr. unbelivable
Was this review helpful? Yes No

Nearby Doctors

Dr. Mary Mercurio, MD is similar to these 3 Doctors near Rochester, NY.

Doctor

Dr. Francisco Tausk

39 years experience

3.8 of 5

Doctor

Dr. Lindsey Brodell

be the first to rate this Doctor

Doctor

Dr. Rachel Garner

8 years experience

1.0 of 5