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Worst experience ever, Took pictocin from 2 to 8 and baby flat lined!!! Epidural numbs you from the waist down not the brain. I was still there and was spoken to as if I was numbed from the waist up to - I quote, "find her husband get him to sign so we can take it out! " It was my baby!!!! not a thing. By a miracle the heart restarts and she never says a thing to me - just get the husband to sign. heart of stone is putting it kindly. Would not give a one except that is the lowest to give. She was semi-nice in the office but heartless in the delivery. Wait time is ridicoulous!! if Tuesday is her day on-call then she should not schedule patients on Tuesday! if Tuesday is you day in the hospital don't rush my delivery just cuz you have scheduled patients!! Its a no brainer - go with another doctor unless you prefer to be treated like a cow.
Dr. Klenz is amazing as Well as PA Rierson. Facility is clean and perfect. STAFF IS HORRIBLE. THEY ARE NOT COURTEOUS AND DO NOT MAKE YOU FEEL WELCOME; ON THE CONTRARY , YOU FEEL LIKE THEY ARE DOING YOU A "FAVOR" IN TAKING CARE OF YOU. THEY NEED BETTER CUSTOMER SERVICE SKILLS AND A MORE CUSTOMER-ORIENTED IDEAL.
Never had any issues with Dr. Klenz or Chris. Staff has always been very nice.
Chris the nurse practitioner is the BEST, she is very knowledgeable, professional and friendly and Dr Klenz is a GREAT OBGYN, but you have to have a lot of patience if you want to see him. Oftentimes, they don't give you a heads-up that your appointment might get cancel. You have an appointment at a certain date and time, but you get to the clinic and have to wait for hours and then in the end the people from the front desk JUST tell you, "We are gonna have to reschedule your appointment because Dr Klenz cant make it!!!." They are so rude, and the way they tell you is completely unprofessional. Unfortunately for me, I have had this happen on multiple occasions. It is very frustrating and inconvenient, especially because I have to keep asking for days off from work just to MAYBE have the opportunity to see the doctor!! THE WORST PART ABOUT BEING AT THAT CLINIC THOUGH IS THAT THE FRONT DESK LADIES ARE VERY RUDE, UNPROFESSIONAL, AND DEFINITELY COULD USE A SMILE EVEN IF ITS A FAKE SMILE!!!! THEY SEEM LIKE THEY REALLY REALLY REALLY HATE THEIR JOB!!!! YOU WALK IN TO THE CLINIC AND THERE ARE NO HI'S OR HELLO'S.... ABSOLUTELY RUIN YOUR MOOD AS SOON AS YOU GET IN TO THEIR CLINIC. THEY ARE NOT EVEN WILLING TO HELP YOU AND THEY MAKE YOU FEEL LIKE YOU ARE BOTHERING THEM!!!! Hopefully, these review helps the Clinic to DO better with their CUSTOMER SERVICE; otherwise, a refreshing course would be an alternative for them to learn how to approach their patients politely and cheerfully !!!!
Dr. Klenz seems to care more about the money than treating a disease or health problem. I got surgery and when I followed up after one week she asked me if I wanted to get on birth control and Danazol. I said yes and she said to come back in a month to "give me more time to decide". I came back after one month and they had me waiting for about an hour and then they told me to go back home and come back in a week , however I live over an hour away from her office and told the ladies up front that I couldn't be coming any time they wanted and asked to see the RN ( I only needed meds to be prescribed) and they said no.
Very good doctor, highly recommend her. Wait times are long
If you are looking for a doctor to hold your hand through your whole pregnancy then she is not the dr for you. She spends time with you if you have actual concerns and have them ready to ask her while she's with you. She has delivered 3 of my children and she is very thorough. She does everything herself through the whole process, doesn't say "oh dr so and so will take care of you.." And leave someone else in charge. No she is very meticulous in how she practices and She is very attentive when it matters the most. I would rather have a dr like her during labor and delivery than anyone else.
Was not at all satisfied. Was not informed of an STD they had tested me for AND came out positive for until a week before my due date. Very very unprofessional especially since it could have been harmful to my baby had I had an outbreak during birth. Will not be going back and not recommending to anyone.
Dr Klenz and her medical assistant Letty are very rude doesn't matter if your the first or last patient you will always be treated like you're bothering them. At least you know they're consistent with being rude.
Dr. Flores is excellent, but her staff could use some work. I called the morning of my appointment to confirm and was told the appointment was correct. 10-15 minutes after checking in, I was told that my appointment was not until later that week. I asked if I could at least have my ultrasound done since I had gotten out of work early to make my appointment. I was told this couldn't be done so I left it at that and left unable to do anything else.
Front office is rude and always seem to be bothered by ... working ... Medical Asst Letty for Dr. Klenz is rude has no professionalism!! I say if don't like your job get out and do something else. Don't be rude to patients if it weren't for patients you wouldn't have a JOB you hate!! And this has been going on since I first started seeing Dr. Klenz since 2009. Seems like they can't get better staffing, I have complained to front office manager before and same rude people still there. And attitude doesn't change. When and if you get to see Dr. Klenz she is kind and friendly but I so rather see Chris she is more compassionate and listens and a lot quicker to see. Chris is Medical Assistant is super nice and actually calls you back if you have questions. Sad that the actual Dr's MA doesn't go above and beyond like Chris's..
Bedside manner is great.Chris is very empathetic and kind.The staff however is incredibly rude.The girl at front desk can't manage a smile on her face considering they are working with expectant familiese.wating time is so long.i paid my copay only to find 2 hours later that sonographer was not in.
Scheduled consultation for gynecological issues. After 3 months the only thing they had done is 3 ultrasounds. I was rescheduled 5 times in 3 months. Saw Dr. Klenz only once and decided to find a new Dr. after feeling like they were not being proactive about my concerns. When my new Dr. received my records they informed me that Dr. Klenz had noted in my records that I had refused treatment. I was in shock and very upset with the dishonesty. I guess they rather blame the patient than to accept the fact that they dont respect patients time or concerns. They wasted 3 months of my time and several of my sick days at work. I never refused any treatment. I just got tired of wasting my time and being rescheduled.
If you need to Chris, then everything will go great. Dr. Klenz is nice and knows what she is doing, but you will have to wait and wait and wait to get to see her. Most recently, I have been rescheduled 2 times in 2 weeks after waiting over an hour each time in the office and taking off work to do so. Unprofessional in my opinion; I am going to try someone else.
I arrived at my appointment for an annual and the front desk clerk tells me the doctor was on call and will not be there for another hour. I understand completely but would have appreciated a call to notify or reschedule. I come back after an hour and was called in immediately. Dr. Klenz was very gentle during pap. Stayed with me to ask and answer questions. I was very satisfied with her services.
First appointment was for a yearly check up, my apptmnt was at 8:30 am and left the office at 11:40 am with nothing else done then the regular pap' exam and blood test sample. Oh, they also charge me that visit for both, yearly (fully covered by my HMO) and sick apptmnt. Did not sent me to have a mamogram, I had to call myself to ask them for the referral!! They will not provide any test results on the phone, you need to make an apptmnt to hear that your results were negative - 3 mnts visit and 2 hrs waiting!!! Very disrespectful of pepoples time..
Terrible experience. Went for annual check up w/no issues but still sent me to have all kinds of test no needed and had to schedule a visit each time just to send me to have another expensive test (?)to bill to my insurance... Waiting time each visit no less then 1-1/2 Hrs!!
dr. klenz delivered my last two daughters. she was very helpful in exlpaining anything i didnt understand. would take her time during my appt. to explain and answer any questions i had. was very satisfied with her work
there are times when the dr. gets called to the hospital and patients are not notified. several times i have had to wait almost 2 hours before being called in to the room
Dr. Klenz is very nice - she will answer as many questions as you have - only if you ask them though. She will not prod you to ask questions so you must come prepared. Cris, the RN/Midwife is very thorough, however, and will sit down and have a long conversation about whatever you want. Overall - I've been pleased with the office, but it is hard to find good care in the RGV so take that into consideration also.
Upon attemtping to refill my prescription of birth control pills at CVS, I was informed that my prescription had expired and I would need a doctor's approval to refill it. I contacted Dr. Klenz's office in the morning and was informed that evening that, again, I would need her approval because I have been on the pill for moer than ten years and she wanted me to switch to another method. The medical assistant said she would speak to the Dr. and get back to me. I had to call back this morning at 9:30 as I had not heard anything, and the receptionist said they still hadn't spoken. My complaint is as follows- I do not appreciate being told by a stranger over the phone that I will have to abruptly change birth control methods after 13 years, with no discussion or suggestion of an alternative and no discussion with the actual Doctor. I also do not understand why it takes so long for two people who work in the same office to have a simple conversation. I looked really hard to find a female doctor in the valley who wasn't simply a baby factory as I have problems with my reproductive system and do not plan to ever have children. I really don't want to have to transfer again. I would also like to point out that I never had a problem with my birth control method, and it was not made clear to me why I should switch. I find it extremely irresponsible and insensitive to have my prescription suddenly refused.
She was reccomended by two of my friends... and it so happend to be the same DR. I loved everything about my visit. I have and will continue to reccomend her to my friends.
I called as a new patient to make an appointment and was asked for my social security number. I do not feel comfortable giving out my social security card and when I told them that she said I could not make an appt without giving it to her. Needless to say, I am looking for another doctor.