Overall Review

3.5
  • 11 patient ratings
  • 5 comments

Last 12 months:

no change

5 Patient Reviews

  • Highly Satisfied
    45%
  • Satisfied
    9%
  • Neutral
    18%
  • Dissatisfied
    9%
  • Highly Dissatisfied
    18%
  • Wait Time 33.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 5 reviews

5.0 of 5
September 20th, 2016
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Husband and I have seen Dr Hansen for several years. He's the best primary care doc we've ever had, very thorough, takes plenty of time assessing needs, doing exams and explaining issues. He always has staff call to follow up when he has concerns, etc. The only negative is that his office is managed in a way that is very frustrating at times (if you need to ask a question about whether another dr's office has sent records, for example) due mostly to a clunky phone system of communicating with staff. If we leave a message for an assistant, it usually takes at least 2 days for a call back. Current office management, however, is a significant improvement over what we suffered in the past.
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3.0 of 5
June 5th, 2016
Needs to replace his assistance both Jessica and Heather. They don't follow up with the insurance or get back with the pharmacy to get prescriptions refilled.
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Have gone to Dr.Hansen for over ten years.
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2.0 of 5
May 9th, 2016
Bad Staff Make A Difference
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I've gone to Dr. Hansen over 10 years. First wonderful then as time as gone on the more patients less attention to my health issues became prevalent. His staff especially Heather is very rude and disrespectful. I've heard her talk about other patients while present and she also changed Dr. Hansen's orders on my prescriptions without his authority, right in front of me. We are looking elsewhere. Such a shame he was a great Dr.
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1.0 of 5
February 5th, 2016
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
More willing to throw medication at the problem than get to the bottom of it or refer to specialist. Hard to make appointments and his medical assistants are very rude and unprofessional
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1.0 of 5
September 28th, 2015
Misdiagnosis
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
One of the worst doctors imaginable. He misdiagnosed my wife as having asthma when what she had was heart failure - which a simple chest x-ray would have disclosed. He did immense damage to her health. He did a totally ineffective colonoscopy on me instead of referring me to a specialist. Stay away!!
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