Dr. Matthew Smith MD Patient Reviews

  • Family Medicine Waterloo, IA

Overall Rating

3.5
  • 21 patient ratings
  • 3 comments

Last 12 months:

5.0 (+ 1.5)

3 Patient Reviews

  • Highly Satisfied
    57%
  • Satisfied
    5%
  • Neutral
    5%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    33%
  • Wait Time 8.8 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

5.0 of 5
December 26th, 2015
A really good guy
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
One of the Best Doctors in the Waterloo area ...
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3.0 of 5
August 4th, 2015
Would be better if he'd "Take Time to Listen"
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
We've been seeing Dr. Smith for almost 15 years. In the beginning he spent lots of time listening, answering questions, and taking our opinions/beliefs into account when prescribing treatment plans. As his practice has grown, this has changed significantly. We believe he is very knowledgeable & caring but, unless the issue is common like Strep Throat or Flu, we almost always feel he is "too educated" or "too busy" to listen. Although he is always friendly, we often leave feeling unheard and cheated of a better quality of care. We end up returning for the same issue(s) only to be told to try the same unsuccessful things over and over again until we "ask" for referrals to specialists where the issue/problem is finally addressed. This has led us to consider finding a different Family Practitioner, even though we'd rather have the Dr. Smith we used to have. His staff is awesome! They are friendly, professional, and listen attentively answering questions thoroughly. He could take lessons from his staff and interns in patient communications -- which could bring him back to "why" we chose him as our family physician to begin with.
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5.0 of 5
August 20th, 2010
Excellent Doctor
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Smith is our family doctor and we all enjoy going to see him. He does such an great job with my children. We never have to wait long and everyone in the office is very friendly. I myself have never had a better experience anywhere else. If you need a doctor then Matthew Smith is your man!
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