35 Patient Reviews
- Wait Time 26 minutes
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
Showing 1 - 12 reviews
This patient and the family were rude and obnoxious and the patient was asked to find another pain doctor due to complaints not only by staff but other patients in the waiting room. I find it interesting that in one review I'm accused of blackmailing patients into having procedures by withholding narcotics and then in this review I'm accused of deliberately addicting people to narcotics so they will keep coming back. I can't be held responsible for drug side effects. There is no crystal ball that tells me if a new medication will work or cause problems. Anyone who wants to know my prescribing policy is welcome to call 281-554-3400 and request a copy.
First of all, no one in the history of my practice has ever waited 3 hours. Having spent a couple of hours waiting to be seen at doctors' offices I'm sensitive to that. If we're running very late we offer people the opportunity to reschedule. We have a sign posted in the waiting room that explains that sometimes patients require more time than was scheduled and there might be delays being seen. On rare occasions I might might run over time in the operating room and I notify the office that I'll be late. Patients are offered the opportunity to wait or reschedule. Secondly, I do not "force" people to have procedures nor do I "threaten to stop medications". In another review I was accused of deliberately trying hook patients on narcotics so they would have to come back. I therefore urge readers to consider these discrepancies when evaluating a particular review and note how many negative reviews are written over drug issues. Our prescribing policy is prominently posted in the office at several locations. We provide pain medication while a patient is actively following a plan of care to relieve pain without relying on pills. We provide pain medication as the sole therapy only if we have exhausted reasonable attempts to alleviate the pain by other means. The goal of the practice is to relieve pain AND reduce the need for medication. That's the plan. If you just want pills and aren't interested in doing things to reduce your need for pills then you're in the wrong office. It's your right to accept or decline any form of treatment, but your choice does not obligate me to do things I don't believe in. If you choose to just take narcotics I accept that, but you need to accept that I don't work that way and find a doctor who's happy to write prescriptions. Anyone who wants to know my prescribing policy is welcome to call 281-554-3400 and request a copy.
It's been 2 years and I have not been "investigated". I don't see this how this person can claim that her mother was both seeing me AND that I refused to treat her. There isn't enough information here to respond specifically, but in general I am abrupt and refuse to treat people who lie or only seek prescriptions for narcotics. Just like patients need to trust their doctors, doctors need to trust their patients. For example, one patient who came to see me had a history of failing drug tests at her previous pain doctor's office. He discharged her from his practice. When she came to see me I asked her why she was changing doctors and she lied. She said she didn't like her present doctor. When you come in and the first words out of your mouth are a lie, there is no point in proceeding. In general I don't charge when this happens even though they took up my time and prevented a legitimate patient from having that time with me.
First of all thank you for your kind remarks, especially for mentioning that we try to see people in timely fashion and that my office staff makes followup calls the day after the procedure. My nurse checks the phone messages in the afternoon. Calling 6 times only slows down the process for everyone as she listens to the same call 5 extra times. I have called some practices and heard recorded messages asking patients not to call more than once. Incidentally, this reply was written in April 2016 for a review from 2014 and we have a new nurse. My nurse is very good at IV's but there are still times that I have to do it.
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