Overall Review

2.0
  • 3 patient ratings
  • 2 comments

Last 12 months:

1.0 (-1.0)

2 Patient Reviews

  • Highly Satisfied
    0%
  • Satisfied
    33%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    67%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 33 minutes

Showing 1 - 2 reviews

1.0 of 5
May 10th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Gave absolutely no information as to post treatment care of an unscheduled laser retinal procedure. Never clearly defined diagnosis for condition initially requested, as well as no follow up for surgical procedure. Problems related to post op condition of affected retina were not addressed by Ward specifically and took 2 days to get a useless nonspecific response. NEVER AGAIN!
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4.0 of 5
March 28th, 2013
Preemie Infant waited almost 2 hours beyond appointment time.
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
First: Dr. Ward provided great care once in the exam room, it is without question that he is an excellent doctor. But...our Preemie Infant that was released from the NICU less than a week prior, we were told to go see Dr. Ward for a follow up. We were kept in the waiting room for 1 hour & 45 minutes beyond our appointment time, to which we arrived 10 minutes early. No update on the wait, no offer to reschedule, just left sitting there with a child that was getting hungrier and more agitated as the time passed. Preemies should never be out in public unless medically necessary, so waiting almost 2 hours in a waiting room filled with germs and the general public seems almost counterproductive. I understand that appointment times are not exact, and doctors fall behind, but keeping an infant with a compromised immune system waiting for almost 2 hours falls well below the level of professionalism expected from an office that is recommended by a level 3 NICU.
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