Dr. Michael Graham MD Patient Reviews

  • Ophthalmology Orlando, FL

Overall Rating

3.3
  • 15 patient ratings
  • 3 comments

Last 12 months:

no change

3 Patient Reviews

  • Highly Satisfied
    47%
  • Satisfied
    13%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    40%
  • Wait Time 33.2 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

1.0 of 5
March 24th, 2014
Unhappy with this overall practice
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This overall office practice needs much better patient flow coordination. There are extremely long wait times, both on the phone and in person. Not good at all. Staff seems rushed and overloaded. Physicians seem disinterested and overscheduled. Perhaps profit is the driving ethic in this practice. Not good.
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5.0 of 5
May 1st, 2013
Thorough care, up to date treatments
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My opthamologist recommended Dr Graham for cataract surgery. I was a long time contact wearer and after telling me I needed to stop wearing them for a period of time, then making me wait another week just to be sure, the staff measured my eyes several times to get the proper fit for implants. Dr Graham explained the various implants and suggested I was a good candidate for the ones I wanted. Things moved quickly the days of my surgeries and my results are outstanding. A year later Dr Graham explained the change in my vision and what could be done and when, to correct it. I will return when it's time. The only problem was billing. On arrival for surgery we were told more was owed than we expected. Fortunately we could pay. Later after our insurance paid their portion we got a refund. Then we were billed again then got a refund. Keep receipts and watch the billing.
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1.0 of 5
February 9th, 2013
Patient mill- cause for jaded dr?
Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Disappointed with Dr Graham. He spent a total of 3 min 22sec with me only to prescribe lubricating drops although I explained I already tried them. As he rushed out to the next cash cow- I mean client- he said "just try it again and come back and see me in two weeks." this eye institute is like a patient mill. I felt Dr Graham lacked any sincere interest in listening to my symptoms and attempting to accurately address/assess. I was very disappointed and I will not return. This is a "turn and burn" type of office.
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