Ophthalmologists
19 years of experience

Accepting new patients
Rowena Gardens
Magruder Eye Institute
1911 N Mills Ave
Orlando, FL 32803
407-893-8200
Locations and availability (1)

Patient Reviews ?

Overall Rating:
2.0
  • Currently 2 of 4 stars
Total Ratings

7

Total Reviews

3

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 2.75 of 4 stars
Promptness:
  • Currently 2 of 4 stars
Courteous Staff:
  • Currently 2.5 of 4 stars
Accurate Diagnosis:
  • Currently 2 of 4 stars
Bedside Manner:
  • Currently 2 of 4 stars
Spends Time with Me:
  • Currently 1.5 of 4 stars
Follows Up After Visit:
  • Currently 1.75 of 4 stars
Average Wait: 60 minutes
  • Currently 1 of 4 stars
 |  Unhappy with this overall practice  |  show details
by John Doe on Mar 24th, 2014

This overall office practice needs much better patient flow coordination. There are extremely long wait times, both on the phone and in person. Not good at all. Staff seems rushed and overloaded. Physicians seem disinterested and overscheduled. Perhaps profit is the driving ethic in this practice. Not good.

  • Currently 4 of 4 stars
 |  Thorough care, up to date treatments  |  show details
May 1st, 2013

My opthamologist recommended Dr Graham for cataract surgery. I was a long time contact wearer and after telling me I needed to stop wearing them for a period of time, then making me wait another week just to be sure, the staff measured my eyes several times to get the proper fit for implants. Dr Graham explained the various implants and suggested I was a good candidate for the ones I wanted. Things moved quickly the days of my surgeries and my results are outstanding. A year later Dr Graham explained the change in my vision and what could be done and when, to correct it. I will return when it's time. The only problem was billing. On arrival for surgery we were told more was owed than we expected. Fortunately we could pay. Later after our insurance paid their portion we got a refund. Then we were billed again then got a refund. Keep receipts and watch the billing.

Mark as Helpful  | 1 person found this helpful Report Abuse
  • Currently 1 of 4 stars
 |  Patient mill- cause for jaded dr?  |  show details
Feb 9th, 2013

Disappointed with Dr Graham. He spent a total of 3 min 22sec with me only to prescribe lubricating drops although I explained I already tried them. As he rushed out to the next cash cow- I mean client- he said "just try it again and come back and see me in two weeks." this eye institute is like a patient mill. I felt Dr Graham lacked any sincere interest in listening to my symptoms and attempting to accurately address/assess. I was very disappointed and I will not return. This is a "turn and burn" type of office.