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Dr. Michael Rooney MD Patient Reviews

  • Otolaryngology Lakeland, FL

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Overall Rating

3.0
  • 8 patient ratings
  • 2 comments

Last 12 months:

5.0 (+ 2.0)

2 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    50%
  • Wait Time 40.3 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

1.0 of 5
July 8th, 2013
Horrible experience with the Sebring office.
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I recently had allergy testing done at the Barranco clinic. When they called to set up my apt., they told me I would only be responsible for my $55 copay. I later received a call saying that they "read my insurance" wrong and that I was responsible for $285. I later received a bill in the mail for $504! I called an explained that I NEVER would have agreed to the testing had I known it was going to cost me so much. They basically said that there was nothing they could do and that if I didn't pay it, they would send me to collections.
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1.0 of 5
July 1st, 2013
OFFICE STAFF UNPROFFESSIONAL
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I Finally got up the nerve to even call an ENT to be seen because what I think I may have is throat cancer and I have been avoiding the thought of it. BUT my sore throat does not go away so I decided to call. A lady answered and I told her I needed an appt. and she transferred me to someone else and that lady transferred me again. I then sat on hold for 32. minutes and was refusing to hang up when finally a recording came on and stated that "they are now closed"!! I do not appreciate being put on hold for someone to never come back. They will be hearing from me tomorrow.
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