25 Patient Reviews
- Friendly Staff
- Wait Time 15.4 minutes
- Appropriate Followup
- Spends Time With Patients
- Bedside Manner
- Fair and Accurate Diagnosis
- Easy Appointments
Showing 1 - 12 reviews
This was one of nine unfavorable online reviews we were able to identify among the more than 17,000 unique visits to our office over eight years since opening in 2008 through our last search in 2016. We take every complaint seriously and invite patients who are dissatisfied to call us to address their concerns confidentially. To protect patient privacy we are not able to respond online specifically, but are pleased to share our general office policy. A lot of our patients have many complex medical problems requiring a dozen or more medications. Some choose to see many different specialists each of whom writes a few of their prescriptions. Others have us manage all their medications in our single office when appropriate. A patient who might ordinarily see an allergist, gastroenterologist, dermatologist, neurologist and other specialists to meet their needs at five different offices with several appointments per year in each might have unrealistic expectations if they thought I could safely meet all these same needs in a single visit. Most new patients whose exam findings support the use of their previous medications can expect the majority of those within a Family Physician's scope of practice to be refilled for a generous period until further monitoring at another appointment is necessary. For the few patients whose exam findings may not confirm that the benefits exceed the risks of certain potentially dangerous medications, further evaluation or referral to the pertinent specialist may be necessary for their own safety. I welcome like-minded patients to join my practice. For more information, please visit us at www.drmichaelstelman.com.
Blood tests are ordered when appropriate for several reasons. Sometimes it is to assist in the diagnosis of symptoms whose cause cannot be determined by an exam alone. Other times it is to monitor the progress of a patient's treatment. Often, it is for screening and prevention of conditions that have yet to come to the patient or physician's attention, as recommended by the US Preventive Service Task Force (USPSTF) or other guidelines. Most tests ordered are the result of the physician's recommendation, while some are to honor the patient's specific request. The USPSTF cholesterol screening guidelines were last updated in 2008 and recommend testing for men aged 35 year and older and women aged 45 and older with increased risk, as well as certain younger patients with increased risk. Reasonable options include testing every 5 years, sometimes more often. Rarely, patients request a particular test that accidentally is omitted from an order. More often, patients incorrectly assume that the panel of tests recommended for their particular age, gender, and situation will automatically include another cholesterol panel. In either case, all our patients receive a printed order to take to the lab listing all tests ordered for their review at the time seen, for which they are welcome to request any additional testing not ordered or accidentally omitted before they leave. Lab testing can have unintended adverse consequences, including false positive results leading to complications from the risks of unnecessary treatment or surgery, and if not documented properly may lead to unwelcome bills from the lab after denial of insurance payment. To protect our patients, phone requests for lab tests are generally deferred to an in person evaluation to discuss the risks and benefits for your safety. I welcome like-minded patients to join my practice. For more information, please visit us at www.drmichaelstelman.com.
We believe patient education is very important. We want you to have a comfortable understanding of the benefits and risks of any tests, medications, surgery, or other treatments we recommend before you proceed. To that end, we feel it is important that we also provide you with our best estimate of the cost of your visit, testing, and treatment in advance whenever known so you can include this information in your decision making. We would rather have you decline in advance a procedure you feel you are unable to afford at this time than discover afterward the surprise of a bill you are not prepared to bear. I welcome like-minded patients to join my practice. For more information, please visit us at www.drmichaelstelman.com.
Family Physicians in general practice are charged with having basic familiarity with diseases spanning most medical specialties. Although I can provide adequate care for the majority of my patient's problems, it is my responsibility to know my limitations and appropriately refer patients needing specialty care or dangerous medications beyond my expertise. It has been my privilege working over more than two decades with my Ventura County specialty colleagues to develop a trusted network of consultants whom I can confidently recommend to my patients, even if this may entail the inconvenience of a separate visit to another physician for the sake of their health and safety. I welcome like-minded patients to join my practice. For more information, please visit us at www.drmichaelstelman.com.
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