Dr. Miguel Portocarrero MD Patient Reviews

  • Nephrology Kissimmee, FL

Overall Rating

3.7
  • 10 patient ratings
  • 2 comments

Last 12 months:

3.0 (-0.7)

10 Patient Reviews

  • Excellent
    60%
  • Great
    0%
  • Good
    10%
  • Poor
    10%
  • Bad
    20%
  • Friendly Staff
  • Promptness
  • Wait Time 20 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 10 reviews

1.0 of 5
July 21st, 2017
Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Portocarrero is a caring and knowledgeable physician. I genuinely trust his professional judgment. However, I cannot rate him higher than 1 star as he employs and tolerates a staff that could not care less about his patients. For example: 1) I had to wait 10 days (after placing about a dozen calls to his office) for the results of Doppler exams to detect blood clots in my legs. Currently I am in my 12th day awaiting the results of an echocardiogram. Today, I was informed the results of the echocardiogram cannot be located. These results are crucial as the technician who performed the echocardiogram informed me the walls of my heart had thickened and my heartbeat tended to skip. I have repeatedly made Dr. Portocarrero’s medical staff and nurse aware of these comments to no avail; 2) Compounding the administrative nightmare here is the remark one staffer made earlier this week: “Dr. Portocarrero does not give his patients feedback on the tests he orders” and “Results are provided to your primary care physician who should contact you about them”. This, I know, is untrue; 3) Callbacks are essentially non-existent. One office answering machine states: “Leave your name, birth date, phone number, and message. I’ll get back to you as soon as it’s convenient for me”; and 4) Further, one of Dr. Portocarrero’s offices does not take incoming calls. I could add more but am too discouraged to continue. While a very good physician, Dr. Portocarrero is a willing party to this chaotic office environment. He, for some reason, has not taken the steps necessary to alter and improve it. Thus, his own overall rating suffers as he is his staff’s CEO. To wit: At my last office visit Dr. Portocarrero said: “Hound my staff for your test results---drive them crazy”. It’s apparent he knows his staff well!
Was this review helpful? Yes No

5.0 of 5
February 9th, 2011
caring for special Patients
Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
dr. Portacarrero takes his time with me and i never feel rushed. He's all over the place getting you the referrals you need, explaining recent tests, and asking how you feel at the moment. I have a rare disease and feel confident that he will see me through it both professionally and with are.
Was this review helpful? Yes No

5.0 of 5
July 23rd, 2017
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Was this review helpful? Yes No

3.0 of 5
November 22nd, 2016
Was this review helpful? Yes No

5.0 of 5
February 29th, 2016
Was this review helpful? Yes No

5.0 of 5
April 17th, 2015
Was this review helpful? Yes No

1.0 of 5
April 17th, 2015
Was this review helpful? Yes No

2.3 of 5
January 31st, 2015
Was this review helpful? Yes No

5.0 of 5
May 16th, 2013
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Was this review helpful? Yes No

5.0 of 5
June 7th, 2011
Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

Nearby Doctors

Dr. Miguel Portocarrero, MD is similar to these 3 Doctors near Kissimmee, FL.