14 Patient Reviews
- Wait Time 8.4 minutes
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
Showing 1 - 12 reviews
I appreciate the frank input. I'm sorry I gave you the impression that the laptop was more important than you. One of the biggest challenges I have is how to balance the need to listen and connect with my patients with the requirement of specific documentation to satisfy the requirements of ProHealth, the insurance companies, Medicare, regulatory agencies, attorneys, the ACO, PCMH, DEA, and a host of other acronyms. I tell my patients all the time, "This is not why I went into medicine." But at the same time, you would be pretty upset if I didn't get your story documented accurately. And if I don't document right at the time of visit, there's a good chance I'll forget to write something down that could be important later. That said, if there is ever a time when you feel like I'm not paying as much attention to you as you would like, just let me know, and I'll be happy to close the laptop for a while and give you my full, undivided attention. Regards, Dr. Han
Thank you David. I really DO try to care for everyone's well being, including yours. Of course, it's easy to care about you because you yourself are a caring individual. And you give GREAT hugs! Blessings, Dr. Han
Merci beaucoup, mon ami! Je suis honoré d' être votre médecin. And you know what, I think we're getting close to the 15 year mark. Crazy, huh? So many things have happened, both good and challenging, over that time. The best of all of it has been watching the boys grow up to be fine young men. I also cherish the fact that you would invite me over to the house to work with the bee hive or enjoy a pig roast. Connecting with patients and having them become friends is one of the treasures of what I get to do. Here's to another set of 10 or 15 years of adventure!
T, I'm sorry you feel this way about the care I have given you over the years. And the only reason I know it's you is because you have, in your disgruntlement, felt it necessary to post a negative review on multiple web sites, a few with your name attached. I of course respect your privacy and the sanctity of the physician-patient relationship. But, that doesn't mean I can't respond to your negative comments in a respectful but honest way. I am sorry if I somehow have given you the impression that I believe "anyone can mentally overcome any ailments." OF COURSE I don't believe that! If a person has high blood pressure, diabetes, or cancer, s/he cannot just mentally overcome those ailments. Treatment requires careful attention to appropriate medical management with the most targeted, cost-effective medications. However, it is also true that non-medical treatments can play a role in overall health, sometimes a major one. The patient with high blood pressure should decrease her salt intake. The man with diabetes should decrease his sugar/fat intake and exercise more. The person with cancer should consider cutting out processed foods and add antioxidants to her diet. She might also consider doing yoga to relax, going to a counselor to work through the emotional trauma of a cancer diagnosis, or EVEN going to that DiscoveryPrograms.org that you have vilified to discern what other positive influences for herself she can find. In all of these cases, considering the non-medical treatments does not exclude the use of pharmacologic ones. And in fact, the two work much better together than either one of them by themselves. As a family practice doctor, I want to be able to use EVERYTHING at my disposal to help my patients get to a place of greater health, be it holistic or pharmacologic. Even in your own case, I have utilized both prescription medications and non-pharmacologic modalities to address the various medical issues for which you have sought my advice. As for Discovery, which you have described as an “expensive spiritual retreat,” I am sorry you have felt that I had been "pushing" it on you. Discovery is a nonprofit organization run by volunteers and is open to everyone of all races, religions, sexual orientations, and political affiliations. It is not spiritual per se, and it does not tell people what to think or believe but rather provides a space of unconditional love and non-judgmentalism to allow people to discover for themselves what areas in their lives are keeping them from living as full and rewarding a life as possible. If I have suggested Discovery to you, it would be because I found great benefit from it MYSELF, and the only compensation I receive are the good vibes I get from knowing I have helped someone I care about get to a better place in life. I get those same good vibes from helping a diabetic get to goal, an alcoholic get sober, a drug addict stay clean, or an infertile couple conceive. In fact, EVERY PATIENT who entrusts his or her health to me I consider a humble honor. Sometimes, through the course of caring for a patient, I have to delve into areas that are embarrassing or uncomfortable for both of us. But I do it because I know it’s the right thing to do to get a person better. If there have been times through the years when my addressing sensitive areas has made you uncomfortable, I apologize. I had no other reason than to help you. One of the positive comments you posted about me on a few review sites was that I was a good person to talk to. I REALLY appreciate that comment, because it’s one of the most important things I strive for: to be a doctor who a patient can feel comfortable enough to talk about anything without fear of judgement or rejection. If there is one aspect of my care I would want to be known for, it would be this one. I might be a great diagnostician, clinician, and proceduralist—and I would like to think I am all of those things— but without that ability to connect with patients, everything else doesn’t matter. T, I have been your doctor ever since you were a young teen, and I have greatly enjoyed watching you grow up to be the incredibly smart, college-educated young man you are now. I've even told your brother, who, as you know, is also my patient, that I thought you were very sharp, quite the physics and math wiz. I'm so happy for you that you have moved on to seek higher education and a phenomenal job. I wish you the absolute best in all of your endeavors.~Dr. Han
Sue, Thank you so much for taking the time to write such a positive review, not only of me but of Aivi as well! I hope it's OK with you that I pass along this exceptional compliment of Aivi's performance to her med school advisors. I know it will be such an encouragement to her. I'm so glad we both got to be at the right place at the right time to help someone out as nice as you are. Call it karma, or the Golden Rule, or whatever, but I firmly believe that the more an individual puts positivity into the world, the more likely it will return. I want to finish each day feeling like I've made a difference in someone's life, and the gratitude I have for my own blessings helps me sleep well at night. My best wishes for your continued health and happiness! ~Dr. Han
Dear Sir or Madam, For over a dozen years, I have served as an assistant clinical professor for the UConn Health Center, and the office has hosted excellent medical students from UConn. My office web site states this clearly, and there is a form on the web site for patients to fill out confidentially if they prefer not to have a medical student present during the interview or exam. Furthermore, at the time of visit, every patient is asked if she or he would like to have a med student. Any patient who declines a medical student absolutely has their wishes honored. If there was the small chance the nurse negelected to ask you, I apologize. I would respectfully ask that in the future, you be honest and let someone know you do not want students involved in your care instead of going through the entire visit and then voicing your disgruntlement anonymously on an online review. I am sorry you felt that my remarks were evasive or negative. Since I don't know who you are or the specific situation, I cannot comment specifically, but I can give some general possible explanations. First, I do not mean for my comments to be evasive, but it might seem so when a symptom or condition might have a multitude of possible causes. For example, a person with a cough could have allergies, asthma, pneumonia, or even a cancer. Chest pain might be heart burn or a heart attack. Without further information, it would be impossible to nail down a definite diagnosis. And because many symptoms can have serious causes, and it is my responsbility to list those possibilities, you might have interpreted that as a negative comment, which I assure you was not my intention. If you felt that I was negative, maybe you could have told me this during the visit and given me the chance to clarify my meaning. I do not think I am a cardiologist. However, I do my best to diagnose conditions and deal with problems to the very limit of my ability before sending a patient to a specialist, which would cost you a lot more money. However, there are times when a condition goes beyond my scope of practice, and a referral to a specialist is an appropriate step. Those specialists by definition are masters of their chosen field. If you feel like you would benefit from the input of a cardiologist, you are welcome to request a second opinion, and I would be more than happy to refer you to one as well as send all the relevant labs and studies I have collected. It also appears that you did not feel that I was punctual for your visit. It could be that patients before you came in with particularly challenging issues that took more time than expected. As you can imagine, I have no way of telling what issues or surprises might arise when a patient walks in the door. I thank you for your patience with me when I'm running behind. Some day, you might be that person who needs a bit more time than allotted, and I hope the other patients will be forgiving when that happens. And finally, as for my medical experience, I have been in medicine for twenty years and have done more than twenty medical mission trips around the world, often seeing a hundred patients a day. So, I assure you I have a substantial amount of medical experience. That said, there is always more to learn, and I strive to do so. Although I am not perfect, I strive for excellence. If there is a way I or the office as a whole can do a better job with patient care, I invite you to let us know. I wish you the best of health. Dr. Han
This is a very nice review you have given me. It is a great honor to take care of you, and I wish you continued health and happiness.
Thank you for your positive words, Stacey. It has always been a pleasure to take care of you. I enjoy the fact that we can laugh together every time you come to the office. It's patients like you that make coming to the office every day a pleasure. Best, Dr. Han
Thank you for taking the time to post your comments. I appreciate your honest opinion of our interaction during your visit. I acknowledge your experience and will consider it carefully. However, I have a very different perspective on your visit. You came in as a new patient for a second opinion and further information on an issue that was causing significant emotional discomfort. You also had extreme anger and disparaging remarks for your previous physician as well as the person who put you in your current position. Far from rushing you, I let you say your piece in its entirety with barely any interruptions. I then discussed with you in explicit, minute detail the condition you were facing. I gave you several options on what to expect, what further testing to do, and the time frame to do it in. I also discussed what you could do presently to minimize the situation you were in. In all, you were in the office for an hour, and I personally spent almost 45 minutes with you, which put me behind by three patients. Even so, never during the whole time did I look at my watch, stand by the door, or ask you to hurry it up. I could tell that you were very upset, and I wanted to do what I could to help you with your situation. As for caring about you, I am sorry you did not feel that concern for you that I was trying to express. I stated numerous times that I could hear the frustration in your voice, that I could tell that you were very upset, that I wanted to do what I could to give you accurate and honest answers to your questions. To try to further impress upon you that I was truly listening to what you were saying, I set my computer aside, moved closer to you, and faced you directly with my hands together. If you have any other suggestions as to how I could have better communicated my concern for you, I welcome your input. Other than the pure medicine, I also counseled you to try to stop dwelling on the past and what slights or missteps you experienced, because I could see that it was adversely affecting your daily life. You told me that it was consuming you, but you were not ready or able to let it go. You said, in fact, that this issue would likely mean the end of a significant relationship in your life. I tried a few more times to redirect your energies towards positive thinking, but you told me flat out that it was not something you could do. I reached out my hand emotionally to you, but you were not at a point to be able to take it. Towards the end of our very long discussion, you told me that you did not like the answers I was giving you, but that it was not my fault. I made myself available to you if you wanted a follow up visit for further discussion or testing. In all, I would say that our visit was one of the most substantive of the entire day, where you received much more information than the average patient. It is unfortunate that I could not give you the answers you were looking for, like, **Everything is fine. There are no issues. You are in the clear.** But just because the news is not what you had hoped does not mean you have to shoot the proverbial messenger. I truly wish you the best on your journey towards health. I hope the issue we discussed comes to a positive conclusion for you. Sincerely, Dr. Han.
Thank you for your very kind words. We have moved into our new office at 515 W Middle Turnpike, and there are now a lot more staff as well as complexity. We've been having problems with the phone system, so if it's taking a while to get through, then I'm sorry. We're working out the kinks as quickly as we can.
Thank you to sticking with me all of these years. Yes, I look young, but remember, Asians age differently than other nationalities. :)
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