Dr. Mona Merritt MD Patient Reviews

  • Family Medicine Muskegon, MI

Overall Rating

3.3
  • 10 patient ratings
  • 4 comments

Last 12 months:

3.4 (+ 0.1)

4 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    10%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    40%
  • Wait Time 27.1 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 4 reviews

1.0 of 5
January 4th, 2017
Apathy prevails
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
She arrived 40 minutes late for my appointment then stated there was not enough time for my scheduled appointment, acted like it was preposterous of me to expect timeliness and her to understand why it was scheduled. I was a new patient here, she did not read my records despite confirming access to them. She treated me like I was the issue - I felt completely disrespected and inconvenienced.
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5.0 of 5
July 11th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
She was one of the best doctors I have had by far
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4.0 of 5
March 15th, 2012
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Merritt herself is wonderful. She remembers her patients and is very involved in their lives and helping them. The office staff can be rude at times. The nurses are kind but not prompt. The making of appointments is okay, but plan on spending half of the afternoon there. Recently my appointment was canceled twice with the last reschedule offered two weeks out. It was very disappointing and would make my newborns shot schedule get way off.
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1.0 of 5
June 21st, 2011
switching to another doctor
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Merritt seems caring, but is always very behind, and the office staff is almost always unfriendly, or even just plain rude. I'm not willing to waste any more time waiting around for poor service.
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