Natalia Black, MD

DO NOT GO SEE THAT DOCTOR

This is the worst doctor office I have ever been to. I can not emphasize this enough. I have been denied giving vaccinations to my child because they do "not want to hear him cry" and had to pay for vaccinations at the district office just to get my child enrolled in school. They have denied allowing me to even see the doctor. The office seems to not operated with an actual doctor present and only filled with physician assistants. I have called and have been placed on hold for 43 minutes and the only reason they answered is because I turned on my bluetooth and drove to the office and shown LILA the my phone and she answered and OOPS - THAT IS ME ON THE PHONE. I have seen the staff look up personal email while the office is filled. They have lost paperwork of mine TWICE at least. If you can avoid it- DON'T GO THERE! There is more but I can not be here forever.

All the staff in this office are very rude!!! Phone calls to office I was put on hold for more than 30 min. EVERY time I called!!Horrible language barrier!! Dr. gave written prescription and then 15 days later when insurance needed a prior authorization for it SHE decided I did not need the medication that I have been on for 4 yrs!! WILL NOT return calls. STAY AWAY FROM THIS PLACE!!!!!!!!! VERY SCARY-

My wife made herself an appt twice and each time she showed up they said she wasn't scheduled so she had to wait another 2 weeks for the next available day. The staff is predominantly russian which is ok but they communicate in their language in the presence of the patients. The wauting room is dirty just an over all poor experience. I do not recommend this office to anyone.

Pros:- Dr. Black does spend time with patients in appointments. No concerns there. - She has provided lots of "free samples" of medications to my parent.Cons: - The staff at this office is awful - the worst I've ever dealt with anywhere. - Poor availability of Dr at site. - Does not return calls even in urgent situations including hospitalizations, or questions regarding things like dangerous blood pressure levels. - Routinely charges low income patients addtional fee of $40 to sign forms like Handicapped parking, SMUD discount, PG&E Discounts, etc.- Treated my elderly parent under-agressively...within days of seeing this Dr, my parent was in the hospital on two occasions. - Failed to refer to appropriate specialists previously for serious conditions, which meant treatments that were available were not delivered until I insisted on referals to specialists. - Office has a bad reputation for poor service and bad practices with social workers, care-givers etc who are familiar with local offices.- It seems like this office wrote my elderly parent off.

Never go there the worst medical office in the world