Dr. Natalie Chang MD Patient Reviews

  • Internal Medicine Walnut Creek, CA

Overall Rating

3.7
  • 10 patient ratings
  • 5 comments

Last 12 months:

1.0 (-2.7)

10 Patient Reviews

  • Excellent
    50%
  • Great
    0%
  • Good
    20%
  • Poor
    20%
  • Bad
    10%
  • Friendly Staff
  • Promptness
  • Wait Time 11.7 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 10 reviews

1.0 of 5
November 3rd, 2016
Makes false Implications
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I saw her briefly in a drop in or as a stand-by physician. I chose her on a list of Doctors because I vaguely remembered this doctor who seemed to be friendly and knowledgeable. I thought of the wrong physician and when I saw her, I had a recall of her making strong remarks of me possibly being unfaithful in my marriage because of stinging which turned out to be a kidney infection. I let that go and when she asked me (as a new patient back in march) of personal questions and medications I took, I told her to the best of my knowledge. in her notes she placed "Refused to answer" as if I chose to lie to her. Why is it so hard to find a professional Doctor these days. i had my last doctor for 10 years, I have been through three so far in one year.
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5.0 of 5
January 24th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I went to Dr. Chang for many years in San Jose, and dearly miss her. She was the perfect balance between friendly and professional. I had never had a better doctor nor since.
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2.0 of 5
December 4th, 2015
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Not thorough nor does she exhibit intellectual curiosity. Seems kind of bothered in general.
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3.0 of 5
October 30th, 2015
Inefficient office
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Chang's office is not well organized. It is hard to get through on the telephone, and there are delays in getting back to me on questions, and requests. There is too much use of a "call center" which is unresponsive. I have had to call my insurance company in order to have needed care. She has a good education and is knowledgeable, but impatient. Perhaps the HMO limits what she can do, but the time and bureaucracy to get things done is very difficult.
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5.0 of 5
November 19th, 2013
Thorough
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
The staff are competent and congenial. Dr. Chang is the 3rd Dr. I saw before deciding on my plan choice. She listens & explains well.
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5.0 of 5
April 12th, 2016
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5.0 of 5
September 28th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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2.3 of 5
September 9th, 2014

3.7 of 5
August 31st, 2014
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5.0 of 5
June 12th, 2014
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