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Dr. Nibu Mathew Is this you?

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8 Ratings • 2 Comments

3.6
  • 3
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  • 2
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
15 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 8 of 8 Ratings

intelligent front office

Posted on March 23rd, 2013

i can not praise the front office staff enough. i was told up front every time something was going to be done of the cost. i was told if something would be covered by my insurance and if not why. not many places care enough to take the time to do this. sue even took the time to explain to me the differences between the insurances out there, and jo was all smiles at the window. definitely plan on telling all my friends about this great office.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Beware of office staff

Posted on March 8th, 2012

At my last visit, as if I wasn't sick enough, I also had to deal with Dr. Mathew's office staff. I had to pay out of pocket for my visit because they said I had a primary and secondary insurance, when in reality I have a Hospital indemnity plan and then a different medical insurance. Needless to say, Sue, did not want to hear about the difference between the two policies. To add injury to insult, they then told me I would have to call my insurance to get it straightened out which I did on the spot, and they told the insurance they were wrong and did it the way they wanted to. I'm not sure why they kept insisting that I call insurance if they were going to just do what they wanted to anyway. The only thing that got accomplished was a big out of pocket cost for me when I have always had medical insurance. Good luck to Dr. Mathew in keeping patients if this is what they can expect from his office staff.

Wait time
20.0 minutes
Easy Appointment
Promptness
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Five Stars

Posted on March 2nd, 2017

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on October 20th, 2016

Five Stars

Posted on July 18th, 2016

Three Stars

Posted on April 13th, 2015

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Two Stars

Posted on November 3rd, 2014

Two Stars

Posted on October 7th, 2014

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