Dr. Nibu Mathew MD Patient Reviews

  • Internal Medicine Alvin, TX

Overall Rating

3.6
  • 8 patient ratings
  • 2 comments

Last 12 months:

5.0 (+ 1.4)

8 Patient Reviews

  • Excellent
    38%
  • Great
    0%
  • Good
    25%
  • Poor
    38%
  • Bad
    0%
  • Friendly Staff
  • Promptness
  • Wait Time 15 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 8 reviews

3.7 of 5
March 23rd, 2013
intelligent front office
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
i can not praise the front office staff enough. i was told up front every time something was going to be done of the cost. i was told if something would be covered by my insurance and if not why. not many places care enough to take the time to do this. sue even took the time to explain to me the differences between the insurances out there, and jo was all smiles at the window. definitely plan on telling all my friends about this great office.
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2.3 of 5
March 8th, 2012
Beware of office staff
Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
At my last visit, as if I wasn't sick enough, I also had to deal with Dr. Mathew's office staff. I had to pay out of pocket for my visit because they said I had a primary and secondary insurance, when in reality I have a Hospital indemnity plan and then a different medical insurance. Needless to say, Sue, did not want to hear about the difference between the two policies. To add injury to insult, they then told me I would have to call my insurance to get it straightened out which I did on the spot, and they told the insurance they were wrong and did it the way they wanted to. I'm not sure why they kept insisting that I call insurance if they were going to just do what they wanted to anyway. The only thing that got accomplished was a big out of pocket cost for me when I have always had medical insurance. Good luck to Dr. Mathew in keeping patients if this is what they can expect from his office staff.
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5.0 of 5
March 2nd, 2017
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
October 20th, 2016
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5.0 of 5
July 18th, 2016
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3.0 of 5
April 13th, 2015
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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2.3 of 5
November 3rd, 2014
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2.3 of 5
October 7th, 2014
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