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Dr. Norberto Torres-Otero Is this you?
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Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
26.7 min

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6 Ratings with 3 Comments

5.0 Rating

January 11th, 2016

Great

Great guy, great staff, great experience.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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2.0 Rating

May 1st, 2015

response!!!! 101

does not grasp the importance of returning calls back to patients/customers and insurance companies. failed the class about customer comes first and that regardless he is providing a service. by the way one has to pay parking if you see Dr. Norberto

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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2.3 Rating

February 13th, 2012

Unreliable doctor!!!!!!

I made an appointment a week before of my appointment and theyCall me an hour before, telling me that the doctor had an emergency that all the appointments are cancel but I told them that a took a day off from work if they can do something about it and what if i make another appointment and the doctor has an emergency Again ? And the secretary told me that they can't do anything about it and if the doctor has an emergency that they would cancel the appointments againg . They don't follow policy or they don't have one . IM VERY disappointed

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

September 27th, 2017

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Spends Time with Me

1.0 Rating

January 11th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

3.7 Rating

October 3rd, 2014

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