Dr Popluca knows her "stuff", is no Nonsense, and doesn't employ extras! I like that she does everything herself, mostly. She can be gruff and make comments that can hurt a person's feelings. I liked her up until she lied (by omission) that I had a certain condition because she didn't want to use up valuable time by speaking on the phone. She has did not have my back when a pharmaceutical misunderstanding took place where I could not get a refill on a medication and she or office manager refused to fill out the needed form. I went into withdrawal and called the office only to be told "what do you want me to do about it?" by the office manager. I felt let down, angry and betrayed. For this, I can't go back.