Dr. Oliver Mason MD Patient Reviews

  • Internal Medicine Cerritos, CA

Overall Rating

4.3
  • 2 patient ratings
  • 1 comment

2 Patient Reviews

  • Excellent
    50%
  • Great
    0%
  • Good
    50%
  • Poor
    0%
  • Bad
    0%
  • Friendly Staff
  • Promptness
  • Wait Time 10 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 2 reviews

3.7 of 5
January 7th, 2014
Poor Customer Service
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Mason is a very thorough physician, yet lacks in a few of the areas that would help better office management. The office hours close @ 430P and Dr. is only in the office a few days a week. His front office staff and MA are nice, yet lacking in professionalism. Do not make the mistake of calling the office any time within 15 minutes of closing. Edna will answer the phone and huff and puff, saying " Oh my God" multiple times and then put the phone down and disconnect you. This has happened on multiple occasions as my husband works until 4PM daily and calls are made after 4PM. When calling back after being disconnected, Edna and Doreen will send you straight to voicemail. All of this will happen before 430P.
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5.0 of 5
May 27th, 2016
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