Browse Health
Internist
26 years of experience
Accepting new patients

Patient Reviews ? Write a Review

Overall Rating:
3.0
  • Currently 3 of 4 stars
Total Ratings

1

Total Reviews

1

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 1 of 4 stars
Promptness:
  • Currently 3 of 4 stars
Courteous Staff:
  • Currently 2 of 4 stars
Accurate Diagnosis:
  • Currently 4 of 4 stars
Bedside Manner:
  • Currently 4 of 4 stars
Spends Time with Me:
  • Currently 4 of 4 stars
Follows Up After Visit:
  • Currently 4 of 4 stars
  • Currently 3 of 4 stars
 |  Poor Customer Service  |  show details
Jan 6th, 2014

Dr. Mason is a very thorough physician, yet lacks in a few of the areas that would help better office management. The office hours close @ 430P and Dr. is only in the office a few days a week. His front office staff and MA are nice, yet lacking in professionalism. Do not make the mistake of calling the office any time within 15 minutes of closing. Edna will answer the phone and huff and puff, saying " Oh my God" multiple times and then put the phone down and disconnect you. This has happened on multiple occasions as my husband works until 4PM daily and calls are made after 4PM. When calling back after being disconnected, Edna and Doreen will send you straight to voicemail. All of this will happen before 430P.