Dr. Oliver Mason MD Patient Reviews

Overall Review

4.5
  • 2 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 0.5)

1 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    50%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    0%
  • Wait Time 10 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

4.0 of 5
January 6th, 2014
Poor Customer Service
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Mason is a very thorough physician, yet lacks in a few of the areas that would help better office management. The office hours close @ 430P and Dr. is only in the office a few days a week. His front office staff and MA are nice, yet lacking in professionalism. Do not make the mistake of calling the office any time within 15 minutes of closing. Edna will answer the phone and huff and puff, saying " Oh my God" multiple times and then put the phone down and disconnect you. This has happened on multiple occasions as my husband works until 4PM daily and calls are made after 4PM. When calling back after being disconnected, Edna and Doreen will send you straight to voicemail. All of this will happen before 430P.
Was this review helpful? Yes No

Nearby Doctors

Dr. Oliver Mason, MD is similar to these 3 Doctors near Long Beach, CA.

Doctor

Dr. Michael Blam

21 years experience

1.3 of 5

Doctor

Dr. Shanti Nilakantan

3.5 of 5

Doctor

Dr. Zoltan Csuka

21 years experience

5.0 of 5