Dr. Patrick Riley MD Patient Reviews

  • Family Medicine West Frankfort, IL

Overall Rating

3.5
  • 7 patient ratings
  • 4 comments

7 Patient Reviews

  • Excellent
    57%
  • Great
    0%
  • Good
    0%
  • Poor
    14%
  • Bad
    29%
  • Friendly Staff
  • Promptness
  • Wait Time 36.3 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 7 reviews

1.0 of 5
October 24th, 2012
Not the best
Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Long wait times to see him. If you have the gas, see a doc out of town. There's a long wait to get in to see him and a long wait on the day of your appointment.
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5.0 of 5
February 27th, 2010
Excellent!
Wait time
25.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I really like Dr. Riley and his staff. They took the time to help me work through all of my problems. We are lucky to have a great place for our care in an area where most doctors have bbeen leaving.
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2.3 of 5
August 17th, 2009
Doctor is good, but Office staff are HORRIBLE & Unprofessional!
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Riley is a good doctor, but I will not return to his office due to extremely unprofessional behavior by the office staff. They wouldn't help with getting an insurance reimbursement resubmitted when the error was their fault in the first place. On top of that, they were rude when I arrived for my next appointment - like they were completely irritated with me for asking them to do their jobs. Since insurance reimbursements are important when seeking healthcare, I choose to go somewhere else. I tried to address the issues with Dr. Riley directly, but he didn't bother to return my calls either. (And I have good insurance, not an HMO!)
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5.0 of 5
March 30th, 2009
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Dr. Riley is an excellent doctor. I trust him completely. Due to the fact that his clinic is a Rural Health Clinic, it is difficult to get an appointment quickly.
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5.0 of 5
July 9th, 2014
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1.0 of 5
September 10th, 2009
Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
August 27th, 2008
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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