Dr. Paul Craven MD Patient Reviews

Overall Rating

3.2
  • 11 patient ratings
  • 3 comments

Last 12 months:

2.7 (-0.5)

3 Patient Reviews

  • Highly Satisfied
    36%
  • Satisfied
    18%
  • Neutral
    0%
  • Dissatisfied
    18%
  • Highly Dissatisfied
    27%
  • Wait Time 20 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

5.0 of 5
December 15th, 2015
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Have taken my children to Dr. Craven for 10 years and we have zero complaints over those 10 years.
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2.0 of 5
May 14th, 2013
Scheduling staff is very rude!!
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Great doctor but the office staff is very rude and condescending. ESPECIALLY the woman who does scheduling. Truly awful experience dealing with the staff.
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1.0 of 5
October 26th, 2011
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
In my opnion Dr. Craven has a unprofessional manner, or at least with me he exhibited such. I went in for a routine eye exam, as I newly am on medicare thru Anthem, I should only have had to pay a $20 co-pay. He told me that he could not get an accurate reading of my refraction that I would have to come back after taking some eye drops to moisten my eyes. I did such and he charged my insurance for another eye exam. In actuality he was finishing what hadn't been completed from my first visit which took all of 5 minutes! I was also charged another $20 co-pay as well. My insurance says that because he billed my insurance as 2 office visits I had to pay the 2 co-pays. Needless to say I will find another eye doctor to go to. And when I questioned the additional $20 copay he was to say the least very irritated, telling me that insurance does not cover refractions. This is a total contradiction to what my insurance had told me. Judge for yourself.
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