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Twice now I have called Dr. Sawins office with very poor results. The first time I had to call back after my call went unreturned. I had a couple of questions. When Dr. Sawin's PA finally called back she was rude and abrupt and acted like I was putting her out just of call me back after over 5 days. The entire conversation ( my questions ) required less than 2 minutes but apparently I was interrupting someone. The second call went completely un-returned. Instead I got an email 5 days later in which not only did the writer have no idea what question I had asked they provided no useful information. I believe that Dr, Sawin is probably one of the best Neuro surgeons in the US but you can't get past his staff so I'm looking for another Dr.
I had a cervical discectomy by Dr. Sawin in 2003 and was very satisfied with him and his staff. By 2014, everything has changed. The staff is rude and totally unsympathetic and abrupt. You cannot even schedule an appointment until all tests from other doctors are sent in, MRI's etc. and your other doctors recommend surgery. Then, you can make an appointment only if the tests show that you require surgery. I must say, I was able to get the surgery in one week which was remarkable. However, during the whole experience, beginning to end, I saw Dr. Sawin for 10 minutes, five before surgery and five after. I had two lumbar fusions and three laminectomies. My pain was NEVER under control during my five days post-op. Dr. Sawin's nurse coordinator saw me in the hospital, and when I called her for help, she was unavailable. I was in excruciating pain for most of my hospitalization. I saw only the nurse practitioner post-op and after experiencing even worse pain five months after surgery, I still could not get an appointment with Dr. Sawin in a reasonable amount of time. (I am from out of town). I am now having additional surgery in my home state because although the area of the surgery has healed, my pain is now above that area and might possibly have been addressed at the surgery. Dr. Sawin's practice is like an assembly line. I will say that the PA Brad, who I saw once, was excellent. I know that Dr. Sawin is an excellent surgeon, but he is absent for pre-op and post-op care and his staff members are totally unacceptable. I lose respect for him because he doesn't seem to care at all about changing anything in his practice, and I would never consider going there again. Spinal surgery is brutal, thus a patient needs considerate care from all staff members and you will never receive it at this practice.
I called the office today and must say... The office staff (Amber) is incredible rude and unprofessional. I will make sure anyone that ask, this is my response. Unbelievable that these educated physicians give so much power to their medical assistants!!!!!!
I have severe degenerative Osteo Artritis. My left hip has been replaced. I have three screws in my right foot. In 1998, while living in Nashville, TN., I had lumbar back surgery that left me in horrible pain and on a walker and in a wheelchair. In January 2001 Dr. Sawin was recommended as being one of the top 100 neurosurgeons for brain and spine in the country. I have been a patient of Dr. Sawin since January 2001. During a 6 hour surgery he repaired damage done by the 1998 surgery that someone else had performed, and stabilized my back as well as could be hoped for considering the severity of my disease. I see Dr. Sawin every year for follow-up on the degeneration in my spine. I travel 710 miles each way to see him. I choose to have the best physician, rather than get upset due to waiting, or possible poor manners by office staff. Dr. Sawin has always been kind, patient and informative.
9 months after surgery he has still not seen me - after major disc fusion surgery only his medical assistant shows up! This doctor runs hot and cold and is not a good communicator. I am in worse pain then when I went in and now partially disabled. I wish I had listened to others who said not to go to this doctor and not to do the surgery. His staff is awfully rude and uncaring, and they only tell you what they want you to hear and are not giving you the entire story. The best place to learn about all this is from the others in the waiting room who are happy to share their stories, some are good, too many are not.
Heed this advice!! I left this practice because it was such a difficult experience. Yes, Dr. Sawin's bedside manner is lacking; the overall patient experience can be truly dreadful because of rude employees and employees providing answers to questions not always based in fact, etc. However, Dr. Sawin's surgical and diagnostic skills are impeccable. I opted for a second opinion and it has been my worst nightmare! My advice to all, go into the patient experience knowing it may be frustrating. If it's not frustrating, you'll be pleasantly surprised; if it is frustrating, you'll have been forewarned. I regret not having tolerance for exasperation; for exasperation led me to seek a second opinion...an opinion which just happened to be wrong. You won this one Dr. Sawin. I was the fool.
The rating below where she says they have emergency car accidents, well this office doesn't even take people who are involved with any litigation from a car accident at all, so I don't know where that came from and yes the office is very poorly run and a woman there by the name of Betty isn't good for business at all That must be where the arrogance comes from Not the best place!!
I've read some of the comments from others and can't believe they were disappointed with any service from Dr. Sawin's and his staff. First of all, you are told in advance that your surgery could be cancelled with no notice because of emergency surgeries from car accidents, etc. No, you don't see him at every appointment but many offices work that way now. There are some where you never see the doctor and only deal with the nurse practitioner. My last followup appointment he spent close to a half-hour talking with me, explaining my latest X-rays, etc. You'll get no complaints from me.
Dr. Sawin is a Genius. His surgery is as minimally invasive as possible therefore decreasing the recovery times.He has straightened by severely scoliosed back to an extent I never dreamed possible. Add to his incredible expertise; he is kind and compassionate.
While he might be a wonderful surgeon, there are other equally qualified neurosurgeons who truly have empathy and concern for their patients. Dr. Sawin's little corner of this multi-doctor practice leaves alot to be desired, which is a shame, and his own fault. If he'd only take off the blinders.
this practice is the most erragant i have every been too, cancels surgery and has no back bone to tell me why and staff says they need to talk to the doctor
I personally have had 3 surgerys. He diagnosed the problem that has given me major pain for years.