Dr. Paula Muto MD Patient Reviews

  • General Surgery Lawrence, MA

Overall Rating

3.2
  • 11 patient ratings
  • 4 comments

Last 12 months:

4.0 (+ 0.8)

11 Patient Reviews

  • Excellent
    27%
  • Great
    27%
  • Good
    9%
  • Poor
    9%
  • Bad
    27%
  • Friendly Staff
  • Promptness
  • Wait Time 21.2 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 11 reviews

1.0 of 5
July 18th, 2016
Stay Away From This Physician
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
This physicians office double booked me fro the same time slot with another patient. By their own admission, this is common practice. NOT. After having spent three decades as a health care professional myself, this is not common practice. To make matters worse, she spent ten minutes or so with me and then billed a CPT code 99204 which is a comprehensive 45 minute visit. When I questioned this with her office staff, they insisted that she had met the requirements for that billing code. Bottom line is that I and Medicare were billed for services that were not rendered.
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2.3 of 5
August 19th, 2013
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
The wait time in the office, which is not Clean or pleasant,was very long!!
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5.0 of 5
August 14th, 2011
Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Met Dr. Muto for the first time in my life as I lay in the hospital emergency room. She responded to my need for surgery to be done ASAP. She explained in laymens terms her plan of action for my surgery to me and my family. She made sure the emergency room staff followed her direction in getting all needed tests and prep work completed. After the operation Dr. Muto spent time with me and was easy for me to talk to during my eight day stay at the hospital.
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1.0 of 5
July 15th, 2011
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Very bad experience. I had a DVT after lasor vein surgery,I suffered PE both lungs. My led is much worse now and I will have to have a follow up with an experienced surgeon.
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5.0 of 5
May 17th, 2017
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3.0 of 5
May 17th, 2017
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4.0 of 5
December 29th, 2016
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4.0 of 5
December 29th, 2016
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4.0 of 5
November 30th, 2016
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1.0 of 5
December 18th, 2014
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

5.0 of 5
February 13th, 2013
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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