Dr. Peggy Chen MD Patient Reviews

  • Physical Medicine and Rehabilitation Santa Cruz, CA

Overall Rating

4.4
  • 8 patient ratings
  • 3 comments

8 Patient Reviews

  • Excellent
    75%
  • Great
    13%
  • Good
    0%
  • Poor
    0%
  • Bad
    13%
  • Friendly Staff
  • Promptness
  • Wait Time 5 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 8 reviews

1.0 of 5
March 19th, 2015
Condescending Attitude; Mistakes Being Made
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have seen Peggy Chen now for several years. However, recent events particularly the way she conducts herself and communicates with me has caused me to look elsewhere. I am an astute and well-educated person who discerns carefully and asks questions. I have also heard from several people throughout the town as I have lamented Peggy's condescending attitude that they see her as a good doctor but have walked elsewhere because she her communication skills are so badly lacking, anxiety level is elevated ergo healing potential greatly diminished. She lacks compassion, understanding, and the ability to relate. The final straw is misreading my MRI. This is serious and a result of rushing. The two women in the front office are not friendly and do not seem to communicate well between one another making it difficult for the patient. Moreover, Scott, the massage therapist is not a person that brings any amount of real caring to the practice. By the time he is finished with updating his notes on computer (back to you) and running out for God know's what, perhaps one gets a 30 minute massage that feels rushed. So, I am looking elsewhere. Maya, however, has managed to keep a wonderful disposition despite the ills of the practice perhaps because Peggy allows her flexibility. I wish Maya would go elsewhere and I would follow. The new location is sterile and much further for me in a difficult area to park.
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5.0 of 5
July 13th, 2011
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Chen is very knowledgable in her field and is caring but businesslike. I have seen her for several injuries over several years, and she helped me to heal from all of them. She uses many different treatment modalities in her practice.
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5.0 of 5
October 19th, 2010
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Chen explained my diagnosis fully and answered all of my questions.
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5.0 of 5
September 25th, 2015
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4.0 of 5
August 6th, 2015
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5.0 of 5
June 24th, 2015
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5.0 of 5
May 29th, 2011
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
July 22nd, 2009
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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