Overall Review

3.9
  • 26 patient ratings
  • 7 comments

Last 12 months:

5.0 (+ 1.1)

7 Patient Reviews

  • Highly Satisfied
    62%
  • Satisfied
    12%
  • Neutral
    4%
  • Dissatisfied
    4%
  • Highly Dissatisfied
    19%
  • Wait Time 9.6 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 7 reviews

1.0 of 5
October 19th, 2015
Decent doctor, TERRIBLE STAFF! BEWARE!!!
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The front desk staff is INSUFFERABLE and makes Dr. Vance's entire experience as a great doctor miserable. They have attitude, do not like people asking questions about their policies, are curt if you take up more than ten seconds of their time (unless you're making an appointment and giving them money,) and they are incredibly disrespectful. I've never felt like I was a factory product in a doctor's office until visiting this office, being pushed through as quickly as possible like a huge inconvenience. I shake my head to the lack of professionalism, namely from Melissa, who made it clear that Dr. Vance has so many patients that customer service is not necessary and we can go somewhere else if we'd like. So, that's what my family of three will absolutely do. It's disgusting that people feel comfortable treating people like that who are under their care. Dr. Vance was cool, but his staff is HORRIBLE. Maybe he's too nice of a guy to actually hire people who promote his business in a positive way. I can't even believe he would put these people on his front line - it makes his practice look VERY bad. It also appears, from other reviews, that I am not the only person who has this opinion of his staff.
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1.0 of 5
February 2nd, 2015
Review
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I'm looking for a new provider that I can look to for guidance and knowledge and although the reviews I have read about the doctor being knowledgable and caring I wouldn't go here because of the staff. I work in health care as well and am embarrassed for the people who work at this office.
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1.0 of 5
March 18th, 2013
Rude, incompetent
Wait time
5 minutes
Do not go here. They lost patient prescription records and then blamed the patient and accused them of lying about their prescription! Incredibly rude. I am surprised anyone would hire the two ladies I interacted with for any position of social responsibility.
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4.0 of 5
September 24th, 2012
Nope... not going back!
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I would not advise this doctor to anyone. He may be good, but his staff are rude and talk about people behind their backs. I do not accept nor tolerate this from any staff. Like I said, I think he's a great doctor, but I can get the same service somewhere else without the staff talking about me behind my back and being rude to me on the phone.
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5.0 of 5
February 5th, 2012
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Excellent "Family Practice Doctor." The addition of the ARNP Britta Hanson has been great too. Pretty much the whole family goes.
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5.0 of 5
December 9th, 2010
Great Doctor
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Doctor Vance cares about his patients and will take the extra time to call you at home regarding your condition if needed. He is the best doctor I have ever gone to.
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5.0 of 5
June 25th, 2010
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This doctor has seen 3 generations of my family. When I moved away from the area and back 4 years later, he was my first choice to return to. There simply is not a better doctor in Pierce County. Professional, considerate, knowledgeable, and explains everything in terms you can understand.
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