Dr. Phillip Ross MD, FRCSC Patient Reviews

  • Urology Orinda, CA

Overall Rating

3.9
  • 14 patient ratings
  • 2 comments

Last 12 months:

4.0 (+ 0.1)

14 Patient Reviews

  • Excellent
    50%
  • Great
    21%
  • Good
    7%
  • Poor
    7%
  • Bad
    14%
  • Friendly Staff
  • Promptness
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Wait Time 28.8 minutes

Showing 1 - 12 reviews

5.0 of 5
January 26th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr Ross is the rare type of doctor who actually LISTENS to his patients and takes the time to really discuss the prognosis and treatment options. Having to see a urologist is not a pleasant experience, but he and the medical staff really sets patients at ease.
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1.0 of 5
December 7th, 2011
definitely not for me
Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Bedside Manner
Spends Time with Patients
I would not recommend this doctor. I waited over an hour in the exam room, and it was only when I said I had to leave that the doctor appeared. He called me the wrong name, referred to me twice as an "older person" (I am 50 so you can decide whether that's "old"), and claimed that he had not seen my medical records even though they had been sent to his office. Because of the lack of records he wanted to repeat hundreds of dollars worth of tests. I felt that he was rushing me into making a decision about surgery with him when the only reason I had gone to him was for a second opinion. I wasn't looking for a new surgeon. For several days after the appointment his office called pestering me about when I was going to schedule another appointment, when I was going to do the tests, when I was going to have surgery, etc. It was the only time I've ever felt that a doctor was so obviously trying to take my money.
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4.0 of 5
February 28th, 2017
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4.0 of 5
January 18th, 2016
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4.0 of 5
November 7th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 9th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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3.7 of 5
January 13th, 2015
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5.0 of 5
November 23rd, 2014
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1.0 of 5
October 7th, 2014
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5.0 of 5
September 2nd, 2014
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5.0 of 5
August 18th, 2014
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5.0 of 5
May 31st, 2012
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

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