Dr. Pothen Jacob MD Patient Reviews

  • Gastroenterology Saint Petersburg, FL

Overall Rating

4.1
  • 7 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 0.9)

7 Patient Reviews

  • Excellent
    57%
  • Great
    14%
  • Good
    14%
  • Poor
    14%
  • Bad
    0%
  • Friendly Staff
  • Promptness
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Wait Time 16.7 minutes

Showing 1 - 7 reviews

5.0 of 5
May 22nd, 2015
horrible staff great doctor
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I absolutely love Dr Jacob but his staff is horrible. I been a patient 5 years and never had a problem before. I owed a balance and was planning to pay, which I get upper GI work done twice or more a year and I know I need to make my payment before they reschedule me. They usually give me samples with no problem. well because I owed a payment they gave me one box rather than the 5 they usually give me. I told them I would look for another doctor because that wasn't right. They closed out my account without trying to work with me as a long term patient. I would call since they have caller ID they would hang up on me or transfer me to billing voice mail. took them months to provide other doctors my medical records after having to have to call several times when all they had to do was fax over. Dr Jacob and his nurses adored me and if they heard my side of how his office staff treated me I'm sure he wouldn't be happy. For all he knows is they just closed my account due to non payment. I hate having to find new doctors for my rare condition
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5.0 of 5
October 9th, 2016
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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3.0 of 5
August 26th, 2015
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5.0 of 5
May 22nd, 2015
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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4.0 of 5
April 22nd, 2015
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2.0 of 5
March 2nd, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
June 3rd, 2014
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