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Dr. Pothen Jacob Is this you?

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Ratings and Reviews

7 Ratings with 1 Comment

  • Excellent
    4
  • Great
    1
  • Good
    1
  • Poor
    1
  • Bad
    0
  • Excellent
    4
  • Great
    1
  • Good
    1
  • Poor
    1
  • Bad
    0

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
16.7 min

Showing 7 Ratings with 1 Comment

5.0 Rating

May 22nd, 2015

horrible staff great doctor

I absolutely love Dr Jacob but his staff is horrible. I been a patient 5 years and never had a problem before. I owed a balance and was planning to pay, which I get upper GI work done twice or more a year and I know I need to make my payment before they reschedule me. They usually give me samples with no problem. well because I owed a payment they gave me one box rather than the 5 they usually give me. I told them I would look for another doctor because that wasn't right. They closed out my account without trying to work with me as a long term patient. I would call since they have caller ID they would hang up on me or transfer me to billing voice mail. took them months to provide other doctors my medical records after having to have to call several times when all they had to do was fax over. Dr Jacob and his nurses adored me and if they heard my side of how his office staff treated me I'm sure he wouldn't be happy. For all he knows is they just closed my account due to non payment. I hate having to find new doctors for my rare condition

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

October 9th, 2016

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

3.0 Rating

August 26th, 2015

5.0 Rating

May 22nd, 2015

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

4.0 Rating

April 22nd, 2015

2.0 Rating

March 2nd, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

June 3rd, 2014

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