Ease of Appointment
Spends Time with Me
Follows Up After Visit
I went for a routine eye exam in February 2015 after a recommendation from my family doctor. The staff and technician who checked my eyes were excellent. Dr. Kloess was awful.
He barely spoke or explained anything about the condition of my eyes during and after the exam. When I asked questions, he answered in short quips, obviously with no intent to converse about my eyes. I didn't want a dissertation. Nor did I want to socialize. But the least I could expect is one minute of feedback.
He then recommended a special contact lens for my particular condition without discussion of any other options; which was a glaring oversight on his part after I later discovered my insurance won't cover the $800 cost. He then called me out in the hall to go to the contact fitting, and just silently walked away to the next patient. I didn't realize the appointment was over until he walked away without saying anything.
I understand doctors are busy and sometimes come across as insensitive, but the outright arrogance and lack of concern of Dr. Kloess was extremely disappointing.
I decided to make a follow-up appointment to discuss my eye exam results, since I felt cheated out of hearing the condition of my eyes from him the first visit. The staff called the day of the appointment to cancel because he had to catch a flight that afternoon. To his credit, the staff member said he was willing to call me on the phone before leaving, but I was going to be in meetings all afternoon.
When I asked if they could estimate at least what hour he might call so I could watch for it on my phone, they said he couldn't do that. Doctors should understand although patients may not have their same level of responsibility, they nonetheless have obligations for which they are held accountable and must fulfill, regardless of the doctor's schedule. It seems a little sensitivity and flexibility on his part would have allowed us to briefly discuss my results.
Meanwhile, this staff member, while courteous, added insult to injury repeating that Dr. Kloess recommended the same contact lenses, which I had already told her I couldn't afford, which in part was the reason for my follow-up appointment.
While apparently a competent doctor based on other reviews, I found Price Kloess to be an aloof, arrogant person who unfortunately fits the stereotype of an uncaring doctor interested only in rushing through as many patients as he can see. Gilbert Nicholson