Dr. Raymond Troy MD Patient Reviews

Overall Review

3.0
  • 2 patient ratings
  • 1 comment

Last 12 months:

2.0 (-1.0)

1 Patient Reviews

  • Highly Satisfied
    0%
  • Satisfied
    50%
  • Neutral
    0%
  • Dissatisfied
    50%
  • Highly Dissatisfied
    0%
  • Wait Time 7.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

2.0 of 5
July 28th, 2016
Personality Switch
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
At first I liked the direct attitude he carried. He was also very descriptive when explaining situations, even using the wipe-off board as means of illustration. However, he didn't seem to listen much to my child and what she was feeling, what was working, what her thoughts were on certain situations, etc.. He was well mannered while explaining things, being energetic, but forget about what the patient has to say...Anyway, he discontinued a medication that my daughter had only just begun to take a regular doses of for about two weeks. We were already seeing improvements at home; that is, until he told her to stop taking the one of two meds that was actually working for her. Also, let me simply add that this was a medication that she should not have simply stopped taking; she should have tapered it down just as she had to start with a dose that does nothing, to a normal sized dose. She spiraled downward fast and fell hard. I attempted to contact him in regard to this. I spoke with office staff which, God love them and their sweet demeanor, His nurse, her counselor (same building), other nurses their and yet, could not get a response or correspondence of any sort For a MONTH. No exaggeration. Upon our next meeting, he continued on and on about everything Except the medication halt that had her severely teetering on the edge. He also had a student resident (or intern of sorts) that day. I cannot be certain, but I feel like his entire demeanor took a 180 degree flip. He was pretentious, rude, condescending, would not listen, wanted no other opinion spoken but his own, domineering, overly authoritative, and generally unpleasant. We were told to leave after she gave him a few choice words, several times, saying that he was not listening and that she wanted to leave (mind you, she is 17). Not that she should use that type of language, BUT obviously pre-teens, teens, adolescents, and adults use bad words. It's not as if he has virgin ears. AND, when you are dealing with/attempting to help a 17 year old with many mental issues, all compounding at once, I truly do not think that curse words should be the doctor's biggest concern. FANTASTIC OFFICE STAFF...they really care.
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