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Rebecca Preston MD Patient Reviews

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Overall Review

3.8
  • 16 patient ratings
  • 5 comments

Last 12 months:

5.0 (+ 1.2)

5 Patient Reviews

  • Highly Satisfied
    56%
  • Satisfied
    13%
  • Neutral
    0%
  • Dissatisfied
    19%
  • Highly Dissatisfied
    13%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 19.6 minutes

Showing 1 - 5 reviews

5.0 of 5
April 14th, 2014
Excellent Physician!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Rebecca Preston is a very smart, knowledgeable & professional. She has excellent bedside skills!!! Her staff is also good but very busy. Sometimes it can create a bad public image. Coming from another healthcare provider, I personally feel that her staff is there sincerely to serve. I will surely recommend them. .
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2.0 of 5
June 10th, 2013
Doctor is great, staff is awful
Wait time
5 minutes
The staff in this office has steadily gone down hill in the past 3-5 years. Always rude, unwillinging to give the doctor messages. I have called numerous times in the past 3 months and asked to speak with the doctor, they take my number down and then I never hear back. All they seem to care about now is the money, dispite the fact that I have been a patient for 14 years. I used to drive from Montgomery, IL to see her because she was that good and I liked her that much. I even considered staying on as a patient when I moved to Schaumburg but having to deal with her staff is just not worth it.
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1.0 of 5
April 3rd, 2013
Dropped the Ball
Wait time
5 minutes
Promptness
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My mom was a smoker from her early 20's to her 60's. I'm sure she smoked a half pack or more in her 20's and 30's. I know she cut down on her smoking in her 40's and for the last 20 years smoked 1-3/cigs a day. Last spring she started to cough and had chest pains. She visited Dr. Preston 2 times over the course of 2 months and her symptoms were getting worse. Finally, after 3 1/2 months of pain in her chest and coughing the doctor ordered a cat scan which OBVIOUSLY saw cancer in her lung. It was stage 4. I'm not a doctor but if a patient of mine smoked all her life and was elderly and complained of a chess pain with a persistent cough, I wouldn't wait 3 1/2 months to order a cat scan! Maybe it's time to hang up the coat Dr. Preston.
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4.0 of 5
October 31st, 2012
Doctor is fantastic. Unfortuantely her staff is terrible!
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Doctor is great. Staff is rude, always tells you doctor has no time to see you, is rude on the phone, looses medical tests, etc. I feel sorry for the doctor!
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2.0 of 5
October 31st, 2012
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Been going here for 25 years! Last time I called I couldn't breath. was told she was too busy to see me, but if I wanted to wait for HOURS I could come by at 10:30 am on the off chance she would squeeze me in. The nurse instead suggested I stay home and take some mucinex and pain reliever. Said Dr. was too busy to set an actualappointment for me. I instead took day off work and stayed home to sleep. That next weekend received bill in mail for $25 for missed appointment! I didn't have an appointment! and her office told me i should just stay home and take over-the-counter medicine. this is not the first time i have been treated poorly there4. 2 years ago they lost my blood test when i had mono. I had to come in and re-take. Also, when my daughter was young and having asthma attack, office told me they were too busy to see her. Worse yet, when my EX-HUSBAND from 30 years ago recently missed a payment to them, they called ME on my cell phone and asked me if I would pay for it. HOW INAPPROPRIATE AND UNPROFESSIONAL!
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