Dr. Renee Knapp DO Patient Reviews

Overall Review

4.8
  • 18 patient ratings
  • 3 comments

Last 12 months:

5.0 (+ 0.2)

3 Patient Reviews

  • Highly Satisfied
    94%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    6%
  • Wait Time 12.9 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

1.0 of 5
December 20th, 2013
Bad customer service
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
This was the first time I was trying Pro Health Care. The customer service was horrible. The first time I tried to schedule an appointment, I was on hold over 10 minutes with no live person. So I tried their email system. But all I got back was a generic email saying the time and or doctor was available--which was it? and are there other time options? I called back again and making the appt took almost 15 minutes. The day of my appointment, I was 15 minutes late because of the snow storm that morning. And I was refused to be seen that day. I certainly wished Pro Health Care would have told me their policy is no lateness so I didn't even have to attempt to drive in the snow. Seriously, what doctor's office runs on time and 15 minutes is excessive. Never had an appointment with Dr Knapp and I won't be working with her office again.
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5.0 of 5
January 22nd, 2013
Wonderful Doctor who treats you more like a close friend
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
It's not easy to find a great doctor that you connect with and trust, but I found just that in Dr. Renee Knapp. In one of our visits she actually said, "speaking as your friend..." because she truly cares about her patients! I never feel rushed or hurried, but do feel like she spends a good amount of time with me whenever I am there. She is good about calling with test results and answers MyChart.com emails promptly. I always feel like I have direct access to my doctor and I have never had trouble making an appointment (though sometimes, if you call around lunch for example, their phone lines get busy and you wait on hold for a short while). Overall- I completely trust her and recommend her to anyone.
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5.0 of 5
September 11th, 2012
Best Doctor and Facility I've Ever Found
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
We were looking for someone more caring than previous doctors. We certainly found her! She's got a great personality and skills, amazing staff. She recommends things without being pushy, and answers all questions patiently. Definitely pleased with the whole experience.
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