Dr. Richard Bertenshaw MD Patient Reviews

  • Endocrinology, Diabetes and Metabolism La Grange Highlands, IL

Overall Rating

4.1
  • 17 patient ratings
  • 6 comments

Last 12 months:

4.0 (-0.1)

17 Patient Reviews

  • Excellent
    53%
  • Great
    29%
  • Good
    0%
  • Poor
    6%
  • Bad
    12%
  • Wait Time 20 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 12 reviews

5.0 of 5
May 15th, 2017
Dr. Richard Bertenshaw and Maureen McCormick
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr.Richard Bertenshaw and Staff is very nice
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1.0 of 5
January 26th, 2017
Unprepared - waste of time
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Showed up 40 minutes before my appointment time. I wasn’t seen until an hour and a half after my appointment time! I was the only person in the office and could see the Doctor eating lunch in his office from the waiting room for an hour, clearly wasn't seeing patients. Once I was called back, it was clear that the front desk had not given him the list of symptoms that I had taken time to prepare for the appointment to assist the physician! The doctor came in completely unprepared without the information that was given to his staff. He spent 5 minutes in the room before ordering an exaggerated amount of tests and stated he would call with the results. After completing the tests I waited 2 weeks, still no call. I called the office and left a message without receiving a reply. After 4 weeks I called and finally got someone on the phone that relayed the message to the doctor. When he did return my phone call he tells me the tests are completely normal and recommends I see another physician. It isn't hard to conclude that coming into the appointment unprepared he wasted my time and money and had no clue what he was looking to diagnose! The tests cost over $1600 which insurance only covered $175! To top it off he charged me $450 for those 5 minutes of his time, to tell me NOTHING. Find a physician that will take your medical concerns seriously and come into the appointment prepared and ready to help!
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5.0 of 5
July 5th, 2013
Excellent Doctor and Staff
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Excellent Staff very friendly and helpful. Dr. Richard Bertenshaw is one of the "Best" doctors I have seen in a long time. Explains in detail, seems very concerned with your health issues. I feel blessed I found him... Thank Dr Bertenshaw and staff !!
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4.0 of 5
October 25th, 2011
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
The usual receptionist can be abrupt and impatient both on the phone and in person. Really gives a bad impression. Remainder of staff is great.
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5.0 of 5
October 7th, 2011
Very easy to talk to.
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
This is the third endocrinologist I have tried. The other two were nothing but frightening bad news. Dr. Bertenshaw has a way of explaining things so they don't terrify you. He's been my doctor for 3 years now. My condition is totally managed and completely under control. I have so much confidence in him that my daughter is now one of his patients. He's kind and calming. A winner!!
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2.0 of 5
February 14th, 2011
Easy Appointment
Promptness
Friendly Staff
The doctor is great but his office staff is incredibly RUDE.
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5.0 of 5
March 6th, 2017
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5.0 of 5
January 2nd, 2017
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4.0 of 5
July 31st, 2015
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4.0 of 5
July 13th, 2015
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5.0 of 5
June 10th, 2015

4.0 of 5
March 9th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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