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Ratings and Reviews

13 Ratings with 3 Comments

  • Excellent
    5
  • Great
    2
  • Good
    2
  • Poor
    2
  • Bad
    2
  • Excellent
    5
  • Great
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    2

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
50.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 13 Ratings with 3 Comments

5.0 Rating

June 5th, 2017

Dr.Richard Hernandez, is an excellent physician....there are not many like him, he has been my dr for 53 years...thorough, compassionate and knowledgeable...too bad he no longer has his office which he did for many years. Now he works with his brother Harry. In these offices they have l good pa Jennine. Harry might be a good doctor but not even close to Richard...if you make an appt. for Harry you might not see him, I have had 2 appts. and had to see a pa because Harry had already left. I don't appreciate this at all. It is too bad Dr. Richard is getting old , don't know if he will go first or me. A lot of members in my family have been patients to Dr. Richard since he started his practice at what was then called polyclinic next to San Fernando gym. He is the best. God Bless him.
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

1.0 Rating

January 28th, 2015

Don't Go Here

Have visited several facilities under Dr. Harry Hernandez and have always had a bad experience. Expect a long wait, unnecessary tests, a quick evaluation, and they don't discuss lab tests for which you are paying. Their offices have also given wrong prescriptions.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

April 29th, 2014

I never got to see the doctor. I had an appointment on two separate occasions. Although they are part of the Humana network, I was unable to see the doctor because the office staff thought that I belonged to an HMO, which I do not. I have a PFFS plan which means that I can see any doctor. My insurance card had a different doctor's name on it as "primary physician", and the office staff is not trained well to understand insurance plans. They are quite incompetent, and did this to me twice, once at the Nacogdoches office and once at the FM 78 office. They treated me very poorly.

Easy Appointment
Friendly Staff
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2.0 Rating

September 19th, 2017

4.0 Rating

November 11th, 2016

5.0 Rating

November 7th, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

4.0 Rating

November 3rd, 2016

5.0 Rating

January 19th, 2016

3.0 Rating

January 12th, 2016

Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

May 13th, 2015

5.0 Rating

December 23rd, 2014

3.7 Rating

October 20th, 2014

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