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Dr. Robert Olsen Is this you?

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11 Ratings • 4 Comments

4.5
  • 9
  • 0
  • 0
  • 2
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
31.3 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 11 of 11 Ratings

Poor Office Management

Posted on September 20th, 2011

Dr. Olsen is a wonderful person, although I don't think that he has diagnosed me correctly. Unfortunately, the office is run in an incredibly disorganized manner. My health insurance co. made several checks out to Dr. Olsen's office instead of to me. Nearly one month later, the office has said that they haven't received the checks, despite the assurance from my insurance co. that they sent out the checks. I'm about ready to find another doctor.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Great MD - office in chaos

Posted on March 11th, 2011

Dr. Olsen is a wonderful, intuitive pnysician. Unfortunately, his office is run in a very chaotic manner. I once needed a prescription, waited more than a week (unacceptable) and then the prescription was refilled at my pharmacy and I also received a refill prescription in the mail! Another time I had a telephone appt. with him, his staff called to say that he was running late and I never received a call. He then went on vacation. Never heard a word. I stay with him because he is a superb physician. His office staff is terrible!!!!! I once had to wait 1 1/2 hours. There is no excuse for the way the office is run.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Two Stars

Posted on February 2nd, 2011

Office staff and environment is very unorganized and chaotic. Never got a bill in the mail but got a phone call from the receptionist requesting immediate payment over the phone for an appointment I had yet to receive a bill on. Sent a substantial check to them for payment but they lost it. At most recent appointment there was no staff in the office aside from Dr. Olsen, he could not find my chart anywhere. The level of disorganization is disconcerting.

Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Dr. Olsen is the Best

Posted on September 10th, 2009

I have been a patient of Dr. Olsen's for many years and I really enjoyed seeing him because he was very friendly and extremely knowledgable. I would highly recommend him to anyone.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on November 7th, 2016

Five Stars

Posted on February 15th, 2016

Five Stars

Posted on July 2nd, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on June 23rd, 2015

Five Stars

Posted on February 11th, 2015

Five Stars

Posted on February 6th, 2015

Five Stars

Posted on June 4th, 2014

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