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Dr. Robert Brooks Is this you?

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11 Ratings • 4 Comments

3.1
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
22.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Easy Appointments
Accurate Diagnosis

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Showing 11 of 11 Ratings

Two Stars

Posted on February 17th, 2015

Dr. Brooks was a disappointment for me. In total he spent about 7 minutes with me. If this was a straightforward issue, I wouldn't be so disappointed by this. Instead, he said he felt an enlarged lymph node in my neck and left about 30 seconds after that. I'm sure I was overreacting, but I was quite worried by this information. I attempted to ask him a few questions, but after some short replies as he reached for the door handle I quit. Clearly, he didn't want to spend any more time with me. I was left with a woman that came in with him (after calling the office twice, I finally found out she was a medical assistant). She was kind enough. I'm in my early 20s and from out of town, so part of my apprehension was from simply not knowing how the system works. Instead of taking the 30 seconds it would have taken to explain it to me, the medical assistants were instead bothered by my mother and me multiple times as we tried to figure out what was going on. Luckily I've been referred to another ENT for my problem, and I won't have to deal with Dr. Brooks anymore.

Wait time
10 minutes
Easy Appointment
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Very helpful

Posted on May 9th, 2013

Yes, Dr. Brooks speaks in a low voice, but he is gentle and kind. I asked him to speak lounder, and he did so without hesitation. He ran multiple tests, his staff was helpful and caring, and I had a full explaination of what he found when I left. I did get a second opinion because my diagnosis has left me compromised, but the second physician concurred. If you don't understand something, or want more information, ASK! People often criticize physicians, yet they fail to ask questions and blame the physician for not explaining it so they can understand. Dr Brooks was great!

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
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frustrating visit

Posted on March 4th, 2013

despite our appt time being 8:40 a.m., we waited at least 20 minutes in a very lovely waiting area. staff was pleasant during pre visit. however, dr brooks speaks so "low" and with such poor articulation and little eye contact (for an EAR nose throat doctor?!) that i nearly left out of frustration. and it's been 8 days without any follow up from office...

Wait time
20 minutes
Easy Appointment
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Failed My Complicated Diagnosis

Posted on August 14th, 2009

Most ENTs fail to diagnose what I eventually learned I have and Dr. Brooks was no exception. I would excuse this if he had not missed simple facts, such as which side of my face the pain occurred, or if he had been more attentive.

Wait time
40.0 minutes
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Four Stars

Posted on July 22nd, 2016

Five Stars

Posted on March 14th, 2016

Four Stars

Posted on August 25th, 2015

Five Stars

Posted on June 12th, 2015

Easy Appointment
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Two Stars

Posted on April 27th, 2015

Two Stars

Posted on September 16th, 2014

One Star

Posted on February 22nd, 2011

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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