Dr. Robert Brooks MD Patient Reviews

  • Otolaryngology South Bend, IN

Overall Rating

3.1
  • 11 patient ratings
  • 4 comments

Last 12 months:

4.0 (+ 0.9)

11 Patient Reviews

  • Excellent
    27%
  • Great
    18%
  • Good
    0%
  • Poor
    36%
  • Bad
    18%
  • Friendly Staff
  • Promptness
  • Wait Time 22.5 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 11 reviews

2.0 of 5
February 17th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Brooks was a disappointment for me. In total he spent about 7 minutes with me. If this was a straightforward issue, I wouldn't be so disappointed by this. Instead, he said he felt an enlarged lymph node in my neck and left about 30 seconds after that. I'm sure I was overreacting, but I was quite worried by this information. I attempted to ask him a few questions, but after some short replies as he reached for the door handle I quit. Clearly, he didn't want to spend any more time with me. I was left with a woman that came in with him (after calling the office twice, I finally found out she was a medical assistant). She was kind enough. I'm in my early 20s and from out of town, so part of my apprehension was from simply not knowing how the system works. Instead of taking the 30 seconds it would have taken to explain it to me, the medical assistants were instead bothered by my mother and me multiple times as we tried to figure out what was going on. Luckily I've been referred to another ENT for my problem, and I won't have to deal with Dr. Brooks anymore.
Was this review helpful? Yes No

5.0 of 5
May 9th, 2013
Very helpful
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Yes, Dr. Brooks speaks in a low voice, but he is gentle and kind. I asked him to speak lounder, and he did so without hesitation. He ran multiple tests, his staff was helpful and caring, and I had a full explaination of what he found when I left. I did get a second opinion because my diagnosis has left me compromised, but the second physician concurred. If you don't understand something, or want more information, ASK! People often criticize physicians, yet they fail to ask questions and blame the physician for not explaining it so they can understand. Dr Brooks was great!
Was this review helpful? Yes No

1.0 of 5
March 4th, 2013
frustrating visit
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
despite our appt time being 8:40 a.m., we waited at least 20 minutes in a very lovely waiting area. staff was pleasant during pre visit. however, dr brooks speaks so "low" and with such poor articulation and little eye contact (for an EAR nose throat doctor?!) that i nearly left out of frustration. and it's been 8 days without any follow up from office...
Was this review helpful? Yes No

2.3 of 5
August 14th, 2009
Failed My Complicated Diagnosis
Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Most ENTs fail to diagnose what I eventually learned I have and Dr. Brooks was no exception. I would excuse this if he had not missed simple facts, such as which side of my face the pain occurred, or if he had been more attentive.
Was this review helpful? Yes No

4.0 of 5
July 22nd, 2016
Was this review helpful? Yes No

5.0 of 5
March 14th, 2016
Was this review helpful? Yes No

4.0 of 5
August 25th, 2015
Was this review helpful? Yes No

5.0 of 5
June 12th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Was this review helpful? Yes No

2.0 of 5
April 27th, 2015

2.3 of 5
September 16th, 2014
Was this review helpful? Yes No

1.0 of 5
February 22nd, 2011
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Was this review helpful? Yes No

Nearby Doctors

Dr. Robert Brooks, MD is similar to these 3 Doctors near South Bend, IN.