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Knowing Dr. Nelson is the individual for the poor excuse of his office staff, medical care, and office procedure, I'd have to say the whole setup is horribly conducted. You will be treated like just a number if you go there. The doctors that are in practice there couldn't care less about your medical well being or cure; therefore rendering them incompetent or careless. My experience with them is over 10 years, and I've seen them go from a small office to trying to squeeze everybody in for financial purposes without regard for adequate medical care. Complete lack of the required fiduciary requirements of a medical provider. This review is the same and consistent with other patients' experiences if you look up Norco Medical Group, Citrus Family Practice, and Compton Family Practice on Yelp and other medical review sites on the Internet. Very disappointing and unacceptable.
First off I saw a PA. He didn't listen to a word I said. I was there for a 2nd opinion but didn't say so. I wanted to see how good this office was. It's not that good. I will changing my primary care physician.
Dr. Nelson is man who contributed to the death of our little baby during labor by his negligent actions of wanting to "speed things up". What he did was wrong. In addition, he was very negligent in the referrals of our son to receive a diagnosis this young childs of our sons condition. We had to beg him for a referral - from October to February to finally get treatment - surgery. He kept referring us to the same doctor, over and over, who had no idea of what was wrong. We finally had to contact the insurance provider to intervene on our behalf to get this doctor to give a proper referral so our son could have the surgery he needed on his neck due to a Cystic Hygroma. By the time he finally had surgery the Cystic Hygroma had started to affect his eating ablility by blocking off his throat and had grown to larger than the size of an egg.
THE FRONT OFFICE STAFF WHERE SO SWEET TO ME IN MY TIME OF NEED. MY DAUGHTER WAS VERY ILL & THEY GOT US IN RIGHT AWAY. YES SOMETIMES IT HARD TO GET AN APPT. BUT THEY ALMOST ALWASY HAVE SAME DAYS. ALSO NOW THAT THEY HAVE THE URGENT CARE IT IS EVEN EASIER TO GET IN. THE OTHER REVIEW ARE OUT OF DATE \"THIS OFFICE ROCKS\"!!!!!!!!!!
I have just read the other reviews of my NEW Dr.`s office and feel compelled to right the wrong done. I do not have insurance have applied for, but waiting This office was so kind to me. They were able to fit me in between patients, the staff was upbeat and kind and the Doctor was wonderful. They helped me find lower cost medication, tests and were able to relieve some of my stress with good information and kind attitudes. I understand that not everyone has the same experience, but perhaps if you approach people with kindness and respect you will receive the same in return.
RUDEINCONSIDERATEINCOMPETENTDISRESPECTFULLAZYWas going to switch to this Doctors office for my whole family due to convenience of location. However, after the ridiculous situation that occurred between today and yesterday, I will never go back. I will tell everyone I know to never go there. If the doctors were wise, they would completely clean-house of their office staff. The office staff lied about a particular benefit vaccination, instead of just saying that THEIR office didn`t carry the vaccination. Well, they carry the vaccination, but not for PPO patients. Have you heard of such a thing Apparently they are afraid of the insurance not covering it...even though my insurance will reimburse them 100. They are more concerned about the dollars and cents than they are the welfare of my child.
OH my Gosh! When will this medical group find a solution to scheduling and "working with the patient?" Instead of a solution, I get attitude. I realize that Norco Medical Group has plenty of patience and loosing one or 50 makes no diffeence to them. Co
The most horrible experience of my life. The office manager should be fired and the N.P. was rude and gave me a precious 3 minutes of her time. They made me wait for 4 days to get an appt., with chest pain. They are very insensitive, walk out while you are talking type office. Horrible! They didn't even have a chart for me as I had not finished filling out my medical history papers(It was my first visit). Irene Cabrera never even looked or asked me about my history. Think twice before trusting them with your health.
I was not able to make a same day appointment even with chest pain, in fact it was 4 days. The office manager was a eye rolling, stuck up, neck rolling young lady that had no concern for the problem I had with the N.P. and the N.P. I saw spent 3 min's and
The staff is horrible. First I got hung up on-on purpose, then it took me an hour and 4 phone calls to get that person-Kelly on the phone again. Then for whatever reason nobody in the office knows how to send a fax, so now I have to drive to the office on my lunch hour because people cannot send a simple fax. Very upset with the staff. Every Dr. there has been pleasent though.
norco medical group is the best!!!! the girls at the front are AWESOME!!!!!!!! they are soooooooo friendly!!!!! so helpful!!!!! best choice for a medical group!!!!!!!!!!!!!! been a patient there for 15 years!!!!! no complaints ever........ b