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Dr. Robert West Is this you?
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
30 min

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18 Ratings with 2 Comments

5.0 Rating

May 13th, 2016

Dr. West is one of the best doctors I have ever encountered.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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2.3 Rating

May 4th, 2014

good unless you are in a car wreck

Our family had been with the group that Dr. West is in for over 30 years seeing a wonderful doctor. About 3 years ago the practice lost several of it's doctors and we had to choose a new one in the group or leave the group. I chose Dr. West. Since my husband is a diabetic on a pump, he was told he had to see one of the other doctors. That doctor left the group last year and my husband then started seeing Dr. West. When my husband was in a car wreck this year and suffered several injuries I called to make a follow up appointment with Dr. West once my husband was released from the hospital ER. That is when we were told that their policy is to have you pay for any follow up visits out of pocket at the time of the visit. Up until then, they had always filed our insurance and since we have three insurances, we usually have no balance to pay. We have never been a patient that did not pay their bill on time if we had a balance. We offered to bring proof that our insurance was paying 100% of the bills associated with my husband's injuries from the wreck but that did not matter. We asked for a refill of a medication he was on prior to the wreck and they would not even approve that without seeing him. We ended up using other doctors we knew to have my husband's medical needs met because of this stupid policy! They have no problem filing your visit charges with your insurance if you come in for any other reason but they want their money up front if you happen to be in an accident. This was NOT going under a car insurance medical benefit. It was going under our normal health insurance. With three good medical plans, we do not carry medical coverage on our auto policy. Though Dr. West has provided good care in our exams, we will not be returning to this practice. When my loved one is seriously ill or hurt, I expect our doctor to be caring for them without the surprise of "you have to pay up front this time". If they can file for a visit that involves an exam, labs and x-rays any other time, they should be willing to file the claim after a car wreck. There is absolutely NO excuse to want payment up front when they don't require it for all visits. We even went to a previously (before car wreck) appointment and talked with Dr. West about this policy but it was like talking to a brick wall. So long as you are not in a car wreck, you probably won't have any problems with Dr. West but God help you if you are hurt in a wreck.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

October 3rd, 2017

5.0 Rating

June 19th, 2017

5.0 Rating

May 9th, 2017

5.0 Rating

March 17th, 2017

5.0 Rating

December 12th, 2016

5.0 Rating

August 1st, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

April 20th, 2016

Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

April 13th, 2016

5.0 Rating

April 7th, 2016

5.0 Rating

December 29th, 2015

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