- Friendly Staff
- Wait Time
- Appropriate Followup
- Spends Time With Me
- Bedside Manner
- Accurate Diagnosis
- Easy Appointments
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Have you seen Dr. Rodolfo Herrera?
Wonderful Doc, HORRIBLE office staff
Posted on October 5th, 2017
Dr. Herrera is wonderful with the care he gives to his patients but his office staff at the Keller location is incompetent. They continuously overbook and I am consistently waiting in his office for over an hour or two, for an appointment all the while being in sometimes unbearable pain. They consistently state they “did not” receive a fax and do not communicate with each other at all. I have come to the conclusion that they do not communicate with their main office in Fort Worth and love to play the blame game. I hope for future patients that Dr. Herrera replaces his office staff with competent people that actually care about their professions in the medical field and not just a paycheck. Because I for one will not be going back to this office and have already advised my doctors to avoid this office like the plague.
I was scheduled during their lunch hour
Posted on May 26th, 2017
My last appointment was schedules during the offices lunch hour so I automatically had a 30 minute wait. I had to be fasting so sitting there while everybody ate lunch on the other side of the glass was not fun. I already had issues with the office since a requested LOWER BACK MRI had been denied buy my insurance. My insurance co denied the LOWER BACK MRI because the office had listed the reason for the MRI as MIDDLE AND UPPER BACK PAIN. When I was finally called to the window I was told my procedure had been canceled the day before. No one had called to tell me so I basically wasted a day off fasting for nothing when I got home I called my ins co to find out why the procedure was denied and of course the office had left info off the request and filled the request out wrong. Ins co had sent two notices to the doctor's office but they never responded
Posted on February 10th, 2016
Dr Herrera is very caring for his patients. I've seen him talk to all patients with compassion for their health
Posted on March 19th, 2015
Dr. Herrera is a great doctor, he has tended to my needs. I have and I would recommend him at all times.
Posted on March 18th, 2013
Dr Herrera is attentive and takes the time to listen and know his patients. He's always kind, listens and remembers previous conversations. Excellent bedside manor for ongoing pain management!
Posted on September 20th, 2017
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Posted on April 21st, 2016
Dr. Rodolfo Herrera is similar to the following 3 Doctors near Keller, TX.
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