Dr. Ronald Heppenstall MD Patient Reviews

  • Orthopedic Surgery Philadelphia, PA

Overall Rating

2.5
  • 23 patient ratings
  • 3 comments

3 Patient Reviews

  • Highly Satisfied
    30%
  • Satisfied
    9%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    61%
  • Wait Time 38.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

1.0 of 5
January 14th, 2014
Not my first, or 100th choice for a doctor
Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Worst doctors experience I have ever had. He made me feel like a number and did not ask me a single question beyond the standard ‘do you smoke’ or ‘are you taking any medications’ etc. He diagnosed me without reading my entire chart, and would cut me off after a few words when I would try to explain my symptoms. I think my dog could have given me a better diagnoses.
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1.0 of 5
June 27th, 2013
Find a different doc
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
After waiting an hour and a half I saw Dr. Heppenstall. He looked at my x-rays and told me I had a bulging disc in my back. Bulging discs cannot be diagnosed by x-rays (you can't see them in x-rays) and must be diagnosed by MRI. He didn't listen to anything I had to say and already decided what was wrong with me. He did no physical examination. There are many great orthopedic doctors in Philadelphia. He is NOT one of them. Definitely find someone else.
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1.0 of 5
July 24th, 2012
Wait time
45 minutes
Terrible bedside manner. He informed me that my insurance would not pay for an MRI until after 30 days of therapy. I insisted that he was wrong. Long story short. I went to another dr. that same day and the 2nd Dr. was able to get me an appointment for an MRI the very next day. I learned that I torn my ACL and damaged my knee. Im scheduled for surgery soon.
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