Adolescent Specialist, General Practitioners, Internist, Radiologist
33 years of experience

Accepting new patients
West Springfield
Springfield Medical Clinic
6365 Rolling Mill Pl
Ste 103
Springfield, VA 22152
703-569-6686
Locations and availability (1)

Patient Reviews ?

Overall Rating:
3.0
  • Currently 3 of 4 stars
Total Ratings

6

Total Reviews

1

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 3.2 of 4 stars
Promptness:
  • Currently 2.6 of 4 stars
Courteous Staff:
  • Currently 3.4 of 4 stars
Accurate Diagnosis:
  • Currently 3.2 of 4 stars
Bedside Manner:
  • Currently 3.4 of 4 stars
Spends Time with Me:
  • Currently 3.4 of 4 stars
Follows Up After Visit:
  • Currently 3 of 4 stars
Average Wait: 15 minutes
  • Currently 1 of 4 stars
 |  Wish I had known before  |  show details
Feb 2nd, 2013

First of all, Dr. Rosario Ferrer in Springfield VA is a woman (not a male like this site states) and is probably in her sixties. The office is severly understaffed. There is one person working the desk and she never has a chance to answer the phone that constantly rings off the hook and therefore they never return phone calls. Second, Dr. Ferrer refers almost always patients out to other doctors. She is an internist so she can only provide physicals and write medicine prescriptions so every visit we've had with her we had to then go to another doctor to have the problem solved. I can understand some speciality situations, but EVERY time? The really bad thing about going to Dr. Ferrer is that they have severaly messed up our billing. It's been a year now and they still can't resolve our billing issues with their external billing dept.. Now we're told the collection agency will begin collecting! The doctor's office and their billing company each blame each other but nobody will step up and solve the problem, meanwhile my health insurance insists that I am not to pay because my services are absolutely covered (it was s standard physical for goodness sake). It's been a nightmare and anytime I call Dr. Ferrer's office about it, they put me on hold for about 15 min and then send me to an answering machine. I continue to call back, and sometimes leave messages, and I can never get through or a phone call back. I have to drive over on my lunch break and talk to them in person (and even then, nothing gets resolved). Trust me and go to another doctor. I feel really bad for the predominantly elderly patients they have who might be fooled into poor service and paying bills they shouldn't be. The woman at the front desk talks so very kindly that it's hard to write a bad review about them, but in the end, they are understaffed and not up with the times technologically to keep up with their demand and I wish I had known from a review before choosing Dr. Ferrer as my doctor.

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