Patient Reviews ? Write a Review
I was referred to Dr. Havranek for a routine colonoscopy. He has a wonderful demeanor and was very prompt for my appointment. The follow-up after the procedure was excellent.
I was apprehensive about this visit, but Dr. Havranek was able to calm my nerves -- he has a great bedside manner, and he explained every aspect of the testing and treatment he prescribed.
Best doctor ever!!! The staff and nurses were wonderful!!!
VERY IMPRESSED WITH THE PROFESSIONALISM OF THE ENTIRE STAFF..EVERYONE WAS VERY CONCERNED ABOUT MY COMFORT
On the first appointment I showed up early and the Dr. Saw me early. Dr. Havranek listened to what I had to say about symptoms I had, examined me and then told me how he was going to treat my condition. Dr. Havranek recommended an Endoscopy and it was scheduled for 6 days after my first appointment. The endoscopy was a breeze. The procedure started at the appointed time and I was on the way home about and hour and a half later. I am very happy with Dr. Havranek and recommend him highly. I chose him as my doctor after doing research on gastrologists in San Antonio.
Everyone was so nice and helpful and super to me. Had a really good experience. Thank you for such a great staff.
As anyone knows the worst part is the prep.... but once you get over that everything was a breeze. I was the first to arrive (6am) and immediately taken back and very soon thereafter being hooked up to an IV..Talked with Dr. Havranek briefly, and of course after the procedure. As much as you can recommend a colonoscopy, this was a top notch organization.
Dr. Havranek and his staff along with the staff at the Gastroenterology Clinic of SA were extremely professional and wonderful to deal with. Great beside manner and an overall A experience. I met Dr. Havranek the day of my procedure as I too counted on these reviews to be accurate. I was so very thankful they were. I definitely would recommend this team for your health care needs. The followup after the procedure was just as detailed as the whole experience. thank you Dr Havranek and team.
Can't say enough good things about how this procedure went, considering it is not the most pleasant procedure to have in the first place. I have had this done two times before in Austin, and this was by far the best experience. The prep was not as bad as I experienced before, although it is what it is. The actual procedure was great - arrived at 7:30, got checked in by very professional staff, got prepped for the procedure in a pleasant environment, and the procedure was done and I was ready to be picked up by 10 a.m. Dr. Havranek explained the procedure and the findings, and the staff were great, from start to finish. And the staff followed up with me several times after the procedure to see how I was doing. I'll be back in five years since I have a family history, but won't dread it so much now!
I was referred to Dr. Havranic by my Physician whom I trust completely and therefore that same trust was extended to Dr. Havranic. His admitting process was very streamlined which was a plus. There was essentially no wait time. Everyone was extremely friendly, courteous and professional. Dr. Havranek explained the procedure prior and counseled me following the procedure. I was very pleased with the entire experience...except for the prep.
Turned 50 last year so it was time for a colonoscopy. Dr Havranek's office actually called me to set up the appt. Everyone I encountered was very friendly & courteous, including Dr H. I was in and out for the whole procedure in 2 hours. Great job.
What a disappointment simply trying to make a first appt. I called the office, gave my insurance info and some medical history only to be told they would consult with the Doctor and get back to me. I have yet to receive a call back, I guess the Doctor decides which Patients he wants to see. Worst Customer Service!!
Thank you for bringing your experience to my attention and I apologize that you did not receive a call back. We try to get back to patients the same day they contact us, so I’m not sure why that did not happen in this case. We pride ourselves on providing great service, so it is always disappointing to hear when we not deliver that experience to a patient. I do want to clarify on why some appointment requests require my authorization, generally this is due to a patient that is seeking a second opinion. I want to evaluate those cases to make sure that I’m a good choice to give them additional insight on their health care needs. This review was implying that we might be selecting only the patients that we want to see, so I wanted to clarify that a selection process like that does not exist at my practice. Unfortunately, since this review was posted anonymously I have no way of determining how to reach the reviewer to see if they are still in need of an appointment. If an appointment is still needed, please call our office and I’ll let my staff know to contact me as soon as I’m available and we’ll get back to you right away. We’ll use this review as a reminder to our team that we can always get better, and I apologize again to the reviewer for their poor experience and any inconvenience this delayed response has caused.
Dr.Havranek is very friendly and professional.It took a lot fear away from me when the job was done.His staff is thoughtful about your concerns too.The schedule was on time and I like the music in op room.!!!
It was a great experience, as far as having the procedure would go. All the staff including Dr.Havranek are outstanding. Some say the worse part is the prep but even that wasn't so terribly bad. ***** for Dr. H and his staff.
I was a bit nervous about my upcoming procedure. Dr. Havranek's staff were very friendly and professional. Dr. Havranek checked in before, then after the procedure. He was very friendly, and came highly recommended. He answered all of my questions, gave me a run down of the results, and recommendations. I will be sure to recommend him.
Very easy , and everything went smoothly. No long wait. In and out very quickly. No bad effects. Great peace of mind after surgery. They took great care of me.
Routine 10 year screening. Prep not my favorite part, though did like the online paperwork prior to appointment. Day of procedure was handled by a professional, caring staff. After waking up, Dr. Havranek explained findings to both my husband and I. I was also given both written instructions and pictures of the procedure. Follow up by phone and by patient portal several days later.
My overall experience with Dr. Havranek and staff was very pleasant. His office phoned me a few days in advance to make sure I understood how much I was expected to pay out of pocket on the day of the procedure. They were more than willing to work with me on the expected co-pay. When I arrived at the office I was greeted promptly and had minimal wait time. They had me ready for the anesthesia approx. 45 minutes after my arrival. After the procedure they had a nurse stay with me while the sedating medication had time to wear off. The Dr. and his team more than deserve a 5 star rating.
Exceptional. I am recommending Dr. Havranek to friends and family. I submitted the online request and was contacted in a timely manner. The voice and email communication with staff was fantastic. Quick, friendly and helpful. Most of the "prep" was painless! The day of the colonoscopy was a breeze. Check in was quick and super efficient. The many nurses, anesthesiologists and Dr. Havranek were super friendly and good at their jobs. Anesthesia was perfect as I was waking up while being rolled into the recovery room and was ready to walk out ten minutes later. (Of course they don't let you do this) They sent me home with a complete report, pictures and encouraged any questions or explanations. They called the next day to follow up. Looking forward to seeing them again in five years!
Great experience & great staff. Dr. Havranek's bedside manner was the number one on my list in a Doctor. He is very prompt. I would highly recommend him.
I would highly recommend you . Professional, but very caring. I wasn't afraid, and I understood what was possibly going on. Thank you
Got there at 6:00 a.m., the Clinic doors were opened, signed in, and within 15 to 20 minutes I was taken to the prep area. The nurse explained the procedures and upon seeing the Dr. Havranek in the surgery room, he introduced the staff assisting him and explained what was going to happen. I was given some medicine, and I slowly drifted into a sleep (very pleasant). I was awaken and out the door within an hour. Very professional, I highly recommend Dr Havranek. I had two previous colonscopies with another doctor downtown San Antonio, and I felt that I was piece of meat getting ready to be butchered. Again, this colonoscopy procedure was done with a high degree of patient care, just outstanding.
Was treated like I was some one through the entire process. Care was taken for my procedures to be a success and it was. Doctor Havranek has even sent me an e-mail to ask questions or concerns. Overall a very good experience !
I am so thankful to Dr. Havranek and his team. I can't get over how kind and considerate every single person was. After checking in I was called back within five minutes. I was given a warm gown to put on, a pair of socks that had also been warmed and a warm blanket. My first nurse (Cynthia I think) was so patient while putting in my IV - I am usually a very hard stick; she got it the first time and I hardly felt anything. Leslie took over from there and was super nice - wheeled me back for the procedure. Susan was taking care of my anesthesia and I think there was a Connie and a Rudy helping out as well. What an amazing team. Dr. Havranak was very thorough in his explanation of the colonoscopy procedure and his findings. This team made my experience very positive. I even received a follow-up phone call to make sure I was feeling okay. I just can't stop telling folks what an amazing group of people are at this facility. Thanks again!
Everything is explain well. Everybody is very nice and caring. I have already recommend Doctor Havranek to my relatives and friends.
Dr. Havranek is a great doctor. His bed side manner is very good and makes you feel very comfortable and explains everything well.
The Havernek was great, as was his staff. My procedure was quick and painless. His staff was exceptional. I would recommend Dr. Havernek.
Dr. Havranek is personal and attended to all of our concerns. He logically guided us through the tests that were necessary and explained why some were not. He gets information back in a quick and thorough manner. He was very knowledgeable about the disease discovered in testing and of all related questions/concerns.
Great place friendly people! Doctor is great always there to answer questions. Throughly professional!
Prompt start, great personal attention, successful procedure, no issues
I could not be any happier with the quality of care provided and his office staff and nurse are top notch as well! Thank you!
Dr. Havranek was polite, and made me feel comfortable in his presence. His staff was friendly and knowledgeable. When I went in to get the procedures done (colonoscopy and endoscopy) the team was gentle, and caring for my needs. They explained everything before it happened, so I knew what to expect. The follow up call three days later was appreciated. I would recommend Dr. Havranek and his team to my family and friends.
I was very impressed with the efficiency of your office. And Dr. Havranek, who came highly recommended by another patient, was informative, thorough, clear, patient, professional, brilliant.
Wonderful staff. Made an unpleasant event, pleasant
His whole staff was very professional and easy to talk to. Explaned everything grear experience especilly since I was nervous
Although a colonoscopy and the necessary preparation are never pleasant, the service I received by Dr. Havranek and his staff was excellent. They were prompt, courteous and efficient throughout the process. This was one of the best medical exam experiences I have encountered in the San Antonio area.
Dr. Havranek seemed prepared for my office visit, there by wasting no time getting to the source of my problems and suggesting a remedy.
I was very pleased with the manner of treatment I received from Dr Havranek and his staff. This was my first visit and I was a little aprehensive at first but the doctor put me at ease.The staff was very professional and efficient. At the moment, I cannot in all honesty rate the diagnosis or the followup as that has not happened yet.
I have been a patient for over four years. Dr Havranek is excellent. He has helped me with my problems in a professional and caring way.
I was so impressed by the excellent care I received on my first appointment as a new patient. For the first time in my life I saw the doctor, not just put in a room, at the minute my appointment was scheduled to be for. The entire staff was so nice and extremely friendly. I did not feel rushed at all during my visit with the doctor. Would recommend to all my friends and family. Now why aren't all doctors offices like this????
Dr. Havranek is a very caring, approachable and compassionate doctor, My visits are always very pleasant. His staff....Janie is just as caring and compassionate! Highly recommend his services!
Very helpful and listened patiently while I explained my symptoms. I would recommend him to everyone.
Helped me with my problem. Had stomach most of my life and he is the only one that helped me and the surgeon.
Dr. Havranek's practice continuously has clinical trials running and they are quick to take advantage of new treatments. I often bring medical journal articles in to discuss with him. Dr. Havranek is good about tailoring my treatment in light of new research and my side-effects.