Russell Thomas MD Patient Reviews

  • Family Medicine Cumming, GA

Overall Rating

4.2
  • 13 patient ratings
  • 3 comments

Last 12 months:

3.0 (-1.2)

13 Patient Reviews

  • Excellent
    69%
  • Great
    8%
  • Good
    8%
  • Poor
    0%
  • Bad
    15%
  • Friendly Staff
  • Promptness
  • Wait Time 27.8 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 12 reviews

3.0 of 5
May 31st, 2017
Great Doctor. BEYOND HORRIBLE OFFICE!
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Buyer beware. Northside Family Medicine and Urgent Care is being run by a bunch low class, no talent people that DO NOT CARE enough to be professional and at the top of their industry. I've been coming to this office for almost 10 years and I've seen the best and the worst. Dr. Russell Thomas is truly an amazing doctor and I am sure he is also a great mentor. However, it is unfortunate that is he confined to only this office to practice out of. This might be a personal choice to which I respect but he could be a much better doctor he had the proper tools and people at his disposal. As for the Urgent Care side of this story... well, I would rather pay for emergency services than pay for urgent care just to be told by the urgent care staff that I should go to the hospital. There was once a time where I cut my hand really bad, and the awesome staff at the time (5+ years ago) took care of me and stitched the wound up. Now, this place won't even administer an IV. There is nothing Urgent about this place except for their need to talk and gossip to each other. Goodbye Dr. Thomas. It was fun while it lasted.
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1.0 of 5
April 4th, 2014
I prefer an office that is efficiently run.
Easy Appointment
Promptness
Friendly Staff
The office is clearly poorly run. You might be greatly inconvenienced if you rely on what the staff tells you. Even if they call you to confirm. Mistakes happend but an apology might have gone a long way but what do you expect? Not a good experience, at all.
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5.0 of 5
April 5th, 2013
Good listener who really cares about the patient
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
December 8th, 2015
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5.0 of 5
September 1st, 2015
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
July 10th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 26th, 2015
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4.0 of 5
February 26th, 2015
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5.0 of 5
January 26th, 2015
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1.0 of 5
January 20th, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

5.0 of 5
December 3rd, 2014
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5.0 of 5
September 23rd, 2014
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