Dr. Sarah Cook MD Patient Reviews

  • Pediatrics Hamburg, NY

Overall Rating

4.0
  • 4 patient ratings
  • 2 comments

2 Patient Reviews

  • Highly Satisfied
    75%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    25%
  • Wait Time 10 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

5.0 of 5
December 15th, 2013
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
We love Dr. Cook... she is awesome.. She acts like a real person.. she is just a down to earth lovely person.. She has been caring with all of our children... She is also well aware of the horrid faults of the office staff with prescription refills, messages, etc... If we only dealt with Dr. Cook, I would give her 100 percent,but due to the staff that Dr Robillard has hired, ( mostly family) they are just incompetant... I am sure if the head of the practice Dr. Robbillard really had to deal with these people, she would make sure it changed... Does not seem to be happening, dispite the constant complaints from other docs, in and out of the practice, and other health professionals.. It is sad.. Your practice has excellent doctors who loose patients, due to the incompetence of the office nursing staff mainly!! The head nurse is keenly aware, yet, does nothing, does not seem surprising, as when she ( very briefly) worked for Dr. Steven Hermann, she played hide and seek in his office, So how can you expect that to change at this office... Sad very sad.. Professionals.! Yea, right... I still word recommend Dr. Cook, as she seems to have a way around the staffing, and to just do well... Glad my children are not sickly though, as I think due to the office staff that might change things.
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5.0 of 5
July 23rd, 2012
Wait time
5 minutes
my kids love dr cooke. she is patient and very kind. i would recommend her to anyone.
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