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Seriously the worst office staff ever. Dr. Rinella is a sub-par MD but his staff is atrocious. Nobody ever answers the phone and if you do happen to get through then you will be treated like you are a dumbass. Good luck getting an appt, you'll get put out at least 3 weeks and then told "well if its that serious then you need to go to urgent care or the E.R." like we are not smart enough to figure that out. The point of a primary MD is to be able to handle personal medical issues and be there for the pts but YOU WILL NOT get that at this office. Just a bunch of know-it-all nurses that are overworked and probably underpaid and they will make you feel that inconvenience. I cannot say enough bad things about this place. I beg of people to read the reviews before choosing this office. I work in the medical field and couldn't imagine treating people the way that they do.
I don't understand these other reviews. I have been with this doctor for years and I can't remember anything but professionalism.
Very professional listen to every word I said have a good sense of humor !!
Great Dr. but his staff will be the end of his practice. If you go there make sure that you get them to write you out your Rx right then and there because they give it to the nurse and she only calls them in at the end of the day if your lucky. 9-10 times mine never get called in and I have to call them back on average 2 to three times. One time they even call in the wrong drugs.
Great Dr. but has the worst staff ever. if you get meds from this Dr. make sure that he writes it out for you right then or you will never get them or they will be the wrong meds. I have been in the medical field for almost 20 years and I would recommend first is firing his worthless nurse!!!
Dr. Rinella has been my Dr. in Temecula/Murrieta for years and he's fantastic.
Let me save all of you a very big headache! My son has gone to him for about 3 years and in all that time only got to see the doctor one time. His PA was very good at the time though so we stayed and I recently joined them and of course no Dr. Rinella and a different PA. Previous dr had put me on Norco for Fibromyalgia and Arthritis pain. When joining this dr the PA named Pratt refilled my meds but said I had to come in one month later before she would refill to make sure I was not addicted. No problem I did it then she said just call in the next month and then come back in 2 months. My pharmacy called it in 6 weeks after last 30 day supply was filled and no response.Pharmacy faxed a second and third time. Finally a week later I called. Pratt is no longer there and Dr.Rinella will not ok it without an appointment which of course will take several weeks to get. Instead he calls in Ibuprofen which is clearly in my chart that I am allergic too! Of course he will not talk to me directly and has his nurse call me back to tell me I need to see a pain management dr. My insurance is an HMO which again he would know I need referral if he looked at my chart. I also had blood work done which they called and said all is good. I had them fax me a copy and my liver enzymes were high along with my cholesterol. My neighbor also went to him until they told her that her blood work was good, only to have her end up in the ER and diagnosed with Diabetes at which her blood work at Rinella's showed. This man is in no way a reputable Doctor! Stay away from him!!!!!
I have had Dr. Rinella for 4 years now. My husband is grateful that Dr. Rinella diagnosed him with a problem that had been overlooked for years, however in the last year it is getting harder to get appts with the Dr. I have only seen the PA for the last year and a half and have sat in the waiting room for over an hour for my appt. To see Dr Rinella is becoming more difficult and we have been told he is opening a new clinic in Temecula but we are not allowed to go there. As far as his staff goes I pray I do not have a serious diagnosis because I will never know about it. We have waited for test results for 3 weeks, assuming we would be notified about results. Had to call the office and got attitude and if you question their lack of skill they sound like they have a generic response. I was told results had been faxed off to a specialist. Of course that sends a sense of panic in my head and when I called the specialist they had no fax because Dr Rinellas medical assistant did not have the correct number. I left voicemails for the MA with no return call and when confronted she said she never got any messages. Felt like I was getting into a "he said she said" argument. I hope none of those girls in that office ever get sick or have a loved one that is ill and have to deal with incompetence from a medical staff like we have been. I am debating on finding another MD
Dr. Rinella has been been my dr. for about a year now and I have been in 3 times and have yet to actually even meet Dr. Rinella. Each time I have been in they have me see someone else. Not sure if he even exists.
Dr Rinella is a good doctor, however he is never in his office so you always have to see the PA. High turnover in office staff, he did downsize the office. We told him we were going to be looking for another doctor, he asked us to stay so we did and honestly nothing changed.
I've been seeing Dr. R for years. I noticed a few things I didn't like the last time I was in. I just went to his new office and was pleasantly surprised. The new receptionist was really helpful and cleared up a problem I was having with my insurance. I don't like going to the doctor, and was glad that I was able to get in and out so fast.
I went to Dr. Rinella's for the first time last week. I'm new to the area and have been trying to find a good doctor for me and my family. I went in and was pleased with how friendly the staff are. I didn't see dr Rinella, I saw his assistant. Very nice lady(wish I could remember her name). I'm glad my family and I have a good doctor close to our home.
Office staff and PA are unprofessional. Very rude and give attitude during any interaction with them. Do not go to this office.
It's sad to say that when I first started going to this office or medical treatment i felt very comfterable. The manager to this office is very awful, she's rude,and shows no respect towards patients. On the other hand the referral coordinator promises to call patients back when it literally takes her up to a week to call you back. Alot of patients reviews are regarding the front office, on my point of the the receptionist was the most sweetest and understanding person in that office. Dr.Rinella made a very poor decision by letting her go. I am so disappointed on how this office is been ran by the dr. Its such a shame to have such a good doctor and the employees are so worthless. I am looking into changing provider. I do not care for this office.
Sadly, the poster below me is correct. This is an instance where the doctor himself does not seem bad at his job, but the front office is another story. The front office is clearly very disorganized. I won't go into details (I feel like the last poster's comment is damning enough as it is). And I know it is not just his office. A lot of people have doctors with poor front desk service, and those patients all complain that it is very hard to get a doctor's office to take ownership of anything. The first instinct is always to defend the office. However, it will hurt him in the long fun if he continues to run his practice this way. I've met more people who changed doctor's because the front desk was terrible than people who left because the doctor was terrible. The problem is that even if you get a good doctor, if the front desk isn't that good, it is basically like having a terrible doctor. Your care is going to be very compromised.It's a balancing act for sure when choosing a doctor, because you have to rate the front desk just as much as the doctor.
He is a very good doctor. The waiting time not that bad at all. He is very good and is very accurate in diagnosing your problems. His assistants and practitioner are great very helpful and also caring. Yes, I would recommend this doctor to others.
if you are looking for a great doctor, Dr.rinella is the one. he is AMAZING
Dr.Rinella has always been very nice and seems concerns with my needs. I would highly recommend him.
I do have to say his staff is not always up to par. Front office is not as friendly as she could be & back office girls do not call with test results as soon as i'm sure they are available but the doctor is great.He has a great bedside manner, listens to what you have to say & seems concerned about you personally. I have been going to him for three years and have no problem.
My wife and I have gone to Dr. Rinella's office 3 or 4 times now over the past 9 months and have had excellent experiences with Dr. Rinella. His front desk staff could be a bit more pleasant when dealing with patients, but they're by far not as bad as this other review is stating. We've never waited longer than 15 or 20 mins before seeing Dr. Rinella...and he always has an excellent bedside manner...addressing issues...making sure we're ok...and bringing up other things that we should be aware of. I would definitely recommend anyone to Dr. Rinella.
Scott Rinella shouldn't even have his degree let alone his medical license. His choice in front desk staff is disgusting. He calls them "office girls" and his bed side manner is disgraceful. He made me cry the first time I saw him. He was demeaning and didn't care about my condition. He basically was a jerk. It took me forever to get an appt with a specialist and his front desk staff didn't do it correctly and had me waiting at the specialist office for 3 hours because they didn't correctly fill out the forms. This doctor is a JOKE when it comes to filling prescriptions. I would definitely not recommend him. Save your sanity, money and time and see someone else. A visit to a rotten clinic is better than this freak. EW. Disgusting.