Dr. Shannon Mooney MD Patient Reviews

  • Pediatrics Round Rock, TX

Overall Rating

4.5
  • 13 patient ratings
  • 3 comments

Last 12 months:

5.0 (+ 0.5)

13 Patient Reviews

  • Excellent
    85%
  • Great
    0%
  • Good
    0%
  • Poor
    8%
  • Bad
    8%
  • Friendly Staff
  • Promptness
  • Wait Time 11 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 12 reviews

1.0 of 5
September 12th, 2012
Mrs. Mandell
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I took my grandson in to this clinic bec my daughter is in College and has school that day. He had wheezing, fever and cough. When I got there I was told to sign and in and to please pay them $12.00. While weighing him I was asked if I was the mother and I told them that I was the Grandma (I sign in as Grandma by the way). I was then told that he cannot be seen bec my dau did not have auth for me to take him. I told them that I have brought him in before, they then checked his medical records sure enough it was on record that I did. They said that they just didn't follow proper procedure before. I said he is sick but they didn't care that he was coughing and wheezing. I said ok I'll take him to urgent care but I want my money back bec he wasn't being seen and they took my co-pay. This is when I got more upset bec she said that I have to wait maybe the next day bec the transaction won't hit until midnight. I guess they need to train their people on how to VOID a transaction. Needless to say I told my dau to try to find another clinic. And by the way, I checked my account and I still don't have my $12.00 back.
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2.3 of 5
March 28th, 2011
Personally Didnt Like This Doctors Office
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Called to make an appointment for both of my children they set an appointment up on a monday one at 915 for a check up and shots and the other up for 930 to check the iron for my other son. I walk in at 915 to the office wait in line behind someone at the window by the time I get up to sign in I was about 4 or 5 minutes past 915 they refuse to see my son because we were considered "late" even though I was in their office on time. Then they said I never made the appointment for my youngest son, when in fact I know I did I write everything the receptionist said down while i was on the phone scheduling the appointments. So I wasted a day off and had to deal with rude people... Im going to be calling my insurance company and seeing if i can change pediatricians as soon as possible. The staff is not kid friendly at all, they all seem upset everytime I have ever gone in, my kids do not like to go and they use to love going to the doctor before we moved and started going to this office. I just have not had a good experience at all.
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5.0 of 5
January 28th, 2011
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Duble has been my sons doctor since birth. I liked her so much i chose her to be my second sons doctor as well. She did a great job their circumsisions and she's never made a wrong diagnosis.
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5.0 of 5
November 17th, 2016
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5.0 of 5
November 17th, 2016
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5.0 of 5
October 12th, 2016
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5.0 of 5
June 1st, 2016
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5.0 of 5
October 21st, 2015
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5.0 of 5
June 27th, 2015
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5.0 of 5
March 27th, 2015
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5.0 of 5
February 23rd, 2015
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5.0 of 5
January 21st, 2015
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

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