Dr. Shyran Hines-Fenderson MD Patient Reviews

  • Internal Medicine Southfield, MI

Overall Rating

4.0
  • 25 patient ratings
  • 7 comments

Last 12 months:

3.8 (-0.2)

25 Patient Reviews

  • Excellent
    52%
  • Great
    8%
  • Good
    32%
  • Poor
    0%
  • Bad
    8%
  • Friendly Staff
  • Promptness
  • Wait Time 26.2 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 12 reviews

4.0 of 5
May 25th, 2017
Good doctor but office staff somewhat lacking in courtesy and friendliness.
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Overall I am largely satisfied with this doctor HERSELF. Her office staff ON THE OTHER HAND while perhaps fairly efficient lacks courtesy to the point of being somewhat rude and even a bit obnoxious. The physicians assistant was O.K. though. She could use a little friendlier staff at the front desk but I notice this as a fairly common problem when I go to the doctor's office in general. Most office staff at doctor's offices I've seen are fairly lacking in the courtesy department. Perhaps it simply comes with the territory for that job. In my experience more have been discourteous than friendly.
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3.0 of 5
May 23rd, 2017
Support Staff
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
My compliant is not with the dr., it is with the front line staff - specifically the male at the front desk. Very unprofessional, he discusses peoples business not caring or unaware that he can be heard in the waiting room. Telephones are down more often than not.
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3.0 of 5
September 21st, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
You have to be on top of the staff.
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4.0 of 5
June 13th, 2015
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Very easy to talk to. Not afraid to ask questions. She really care about your health
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3.7 of 5
January 21st, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
If you have a 8:30 appoiment you should be seen in at leastBy 8:40
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3.7 of 5
July 24th, 2014
Great Doctor. Incompetent Staff
Dr. Hines is amazing! She through, approachable and makes you comfortable. Her office staff, however, has forced me to seek another physician. The staff NEVER answers the phone, on average I call three times for one answer even when I am just returning the call. Nothing gets done in a timely fashion (referrals) and the voicemails are normally full. I called with an emergency once to see should I go to er or to see my doctor. The guy at the desk never gave her the message, glad I'm not dead.
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5.0 of 5
February 20th, 2011
Great Doctor
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have an early stage cancer of the prostate which was found by Dr, Hines she did all of the needed test to make this diagnosis. I come from a medical family and was suprised that she would have found it so early. I place a lot of faith in her ability to diagnose any future problems I may have.
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5.0 of 5
February 27th, 2017

3.0 of 5
August 26th, 2016
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5.0 of 5
July 19th, 2016
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5.0 of 5
April 19th, 2016
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients

1.0 of 5
February 23rd, 2016
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