Surgical Specialist
39 years of experience
Video profile
Accepting new patients
Maedgen Area
TTU Medical Pavilion
3601 4th St
Lubbock, TX 79430
806-743-4263
Locations and availability (2)

Patient Reviews ?

Overall Rating:
2.5
  • Currently 2.5 of 4 stars
Total Ratings

5

Total Reviews

1

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 2 of 4 stars
Promptness:
  • Currently 2 of 4 stars
Courteous Staff:
  • Currently 2 of 4 stars
Accurate Diagnosis:
  • Currently 2.6666666666667 of 4 stars
Bedside Manner:
  • Currently 2.6666666666667 of 4 stars
Spends Time with Me:
  • Currently 2.6666666666667 of 4 stars
Follows Up After Visit:
  • Currently 2 of 4 stars
Average Wait: 5 minutes
  • Currently 2 of 4 stars
 |  RN  |  show details
by A McGinty on Jan 9th, 2014

I work for a referring office and i had referred a new patient to Dr. Lehman. I am a nurse and i think patient care is #1 and it starts with communication. I had a difficult time getting an appointment set up. It took 2 1/2 days before i heard a response. When i recieved a call regarding the appointment set up, i was given the information (i thought as a courtesy) but when i ask if the receptionist was going to call and inform the patient and see if the appointment time would work for them, She said "No im sorry we don't call the patients and tell them anything. its not our responsiblity." i said so you don't contact the patients at all?" She said "Nope." i was furstrasted to hear the lack of communication with their own patient and they expect to be able to bill and collect money but they don't want to take the responsiblity to set up their own appointments. Thanks