Dr. Stephen Hightower MD Patient Reviews

  • Urology Los Alamitos, CA

Overall Rating

4.3
  • 23 patient ratings
  • 4 comments

Last 12 months:

3.3 (-1.0)

23 Patient Reviews

  • Excellent
    61%
  • Great
    13%
  • Good
    17%
  • Poor
    4%
  • Bad
    4%
  • Friendly Staff
  • Promptness
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Wait Time 13.8 minutes
  • Appropriate Followup

Showing 1 - 12 reviews

5.0 of 5
February 3rd, 2015
He was very patient and was very accomodating. His staff is also very friendly. I found the right place for me!
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5.0 of 5
October 14th, 2011
Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr Hightower is a caring physician. He accurately diagnosed my kidney cancer and performed laparoscopic minimally invasive surgery to remove my kidney. I am now free of cancer and am thankful to have been referred to such an amazing surgeon.
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3.7 of 5
March 31st, 2011
Good Doctor, Terrible Office Staff
Wait time
25.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr Hightower is a good doctor trapped in a bad office with a horrible staff. Dr Hightower does his best to run from room to room to attend to the patients, but he doesn't spend a lot of time with you and you will feel rushed as he glances at your file, asks you a few questions and then prescribes you something to try for a couple weeks (that's your cue to go see the receptionist up front on your way out). The appointments are overbooked, the staff is uncaring, unwilling to take responsibility for their mistakes, and simply don't care who you are or what you're there for. Checking in for your appointment? Sorry, they have to update their Facebook status first (true story). Have a question about a procedure? Don't ask because you will simply be berated for calling and disrupted their day and not finding the answer on your own. Be prepared to wait. And have your questions ready for the doctor. He will go fast.
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5.0 of 5
January 22nd, 2010
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have been to multiple urologists for my urological condition without improvement. Dr Hightower accurately diagnosed and treated me. He is a Top Notch M.D.
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3.0 of 5
June 19th, 2017
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3.0 of 5
June 19th, 2017
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2.0 of 5
April 25th, 2017
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5.0 of 5
October 20th, 2016
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
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4.0 of 5
June 26th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 13th, 2016
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

4.0 of 5
December 23rd, 2015
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1.0 of 5
October 2nd, 2015
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